ServbankReviews of servbank.com

Ms. K , handled the call effectively, demonstrating strong technical skills and providing a satisfactory resolution to the customer's issue. With a bit more emphasis on empathy and proactive follow-up, she could further enhance the customer experience. Overall, it was a well-managed call that left the customer satisfied

We've enjoyed our relationship with Servbank

My experience with the rep who contacted me to welcome me to their company was great! Steven did a great job because I honestly had not been impressed since I have had little to no contact with my new mortgage lender. I appreciate the patience and help getting me to the right place to get my account set up.

I was originally with Serv bank when I purchased my house , they were awesome my loan has been sold back to them. I had some questions and both Saria and Rez answered all my questions and were great

I had the Pleasure Of speaking with Ram, I was confused because my loan recently got transferred over from somewhere else, and I was confused about a number of things. Ram Explained the reasons why I was confused, he Sent me a link to get me started, Walk me through what I would need to do, And my worries were put aside. Ramwas Knowledgeable and patient and looked up exactly what I needed to do ans have excellent service.

The associate who helped me on the phone with a payment processing challenge was efficient, polite, and very knowledgeable. I feel confident that he is addressing the problem with the online account and payment amount.

The customer service agent named "John" (which I'm guessing is the name given for all) was helpful, patient and forthcoming. My mortgage was transferred (i.e., bought) from CENLAR to Servbank, but neither one advised that the Aug payment wasn't being drafted and would have to be made manually. John handled the transactions to effect the payment quickly and smoothly. Many thanks.

All of my concerns/questions were answered with one representative, which was a relief as most places have you talk to two or more different people. I was very satisfied and comforted to know that with one phone call all loose ends were tied up. Thank you