SertaReviews of serta.com

Serta promised me a "white glove delivery." The delivery finally showed up after three weeks (a week later than promised after purchase) just shoved in the front door still in the box and left there. Uh...The Serta website was my retailer. My girlfriend was over the hiring and training of "white glove delivery" for Restoration Hardware. She traveled most of the U.S. EVERY WEEK to hire, train and monitor companies hired for white glove delivery. Since she flew every week to do this she was given a Companion Pass. Guess who got the Companion Pass? Many, many times I traveled with her to monitor these delivery companies. It was Serta Corporation that is delinquent. And it was a bed frame not a mattress.

Serta sent the wrong mattress. When I informed them of this, they told me I could no longer have the mattress at the price I paid, they explained that it would cost another 20 percent. AND, once I received the mattress I actually ordered, I would no longer have a 100 day trial period and would be ineligible for a return. It took me an entire week, phone calls and emails, to get this straightened out. And honestly, by the end of it I just wanted to be done with Serta and not have a new mattress from them. It was a really bad experience, they basically thought I was lying about receiving the wrong mattress and it was a super stressful thing to go through to get them to see that they actually had sent the wrong mattress. And I was really surprised that they were going to charge me more too, but they sure as heck tried.

I hate leaving such a poor review for the Serta bed and platform. The price was excellent, and it was replacing a Serta IQ Hybrid mattress. But I slept on the new Serta for a week, and every morning woke up with body pain practically head to toe. I could fall asleep on it just fine, but after about five hours I would wake up miserable. Since I had good luck with the IQ Hybrid, I would just ask people to see if they can test the mattress they're interested in a store. I bought mine on-line (first on-line bed purchase ever) and I truly don't recommend that choice at all.

Mattress delivery time was inconveniently canceled and postponed. Therefore canceled my purchase altogether. It has taken almost a month for some kind of resolution. Then had the delivery drivers come out to pick up a mattress that I had already canceled. And still waiting on my refund. So yeah I would actually not give you a star. You don't even deserve one star

Het bed ziet er mooi uit, maar de ondersteuning voor je rug is waardeloos. Het matras en de topper zakken snel door, waardoor je in een soort hangmatje ligt. Voor deze prijs verwacht je een kwaliteitsbed. De beddenzaak waar wij wij het bed hebben gekocht, heeft het trouwens uitermate goed opgelost door kosteloos een matras van een andere firma te leveren. Slaaptijd in Eindhoven.

Ik verblijf regelmatig in luxe hotels en wilde diezelfde slaapbeleving thuis creëren. Op advies van Slaapwereld Woerden heb ik een Serta bed aangeschaft van circa €10.000. Binnen vier maanden merkte ik al duidelijke doorzakking in de topper (100x210 cm). Het gevolg: ik rol structureel naar het midden van het matras. Voor een bed in deze prijsklasse vind ik dat onacceptabel. Ik heb dit gemeld, waarna er iemand is langsgekomen. Met een lat werd zichtbaar gemaakt dat zowel de topper als het onderliggende matras doorhangen. Hiervan zijn foto’s gemaakt. Vervolgens heb ik niets meer vernomen, terwijl ik Slaapwereld expliciet heb gevraagd hoe dit zou worden opgelost. Dat heeft mijn vertrouwen aanzienlijk geschaad. Omdat ik geen reactie kreeg, ben ik zelf naar Goodnight Cruquius gegaan. Daar heeft men contact opgenomen met Serta. Toen bleek dat de foto’s wél waren ontvangen en beoordeeld. De conclusie van Serta: dit zou “binnen de norm” vallen. Slaapwereld Woerden zou hierover geïnformeerd zijn, maar ik als klant niet. Goodnight heeft mij overigens zo goed mogelijk geholpen. Omdat ik toch een oplossing wilde, heb ik op eigen kosten (€1.200) een nieuwe topper aangeschaft. Dit gaf enige verbetering, maar inmiddels is duidelijk dat ook het ondermatras doorhangt. Ik heb het matras nu zelfs omgedraaid om tijdelijk weer een vlakke zijde te creëren. Op dit moment slaap ik weer redelijk, maar het vertrouwen is volledig weg. Gezien de eerdere ervaringen verwacht ik dat de kuilvorming terugkomt. Samenvattend: Product van €10.000 met snelle doorzakking Vastgestelde gebreken (ook visueel aangetoond) Geen terugkoppeling vanuit verkoper Beoordeling fabrikant zonder directe communicatie naar klant Extra kosten moeten maken zonder structurele oplossing Voor mij is dit een zeer teleurstellende ervaring, zowel met het product als met de afhandeling.

I purchased the Serta Heated Mattress Pad, Model PNMP Q.PWF4.23 on February 15, 2024 through Amazon. I followed the manufacturers instructions for installation and care for this item. I've been using it happily ever since then, until 03/19/2026. About 4 weeks ago, my husband started complaining about a hot spot under his pillow but I couldn't feel it nor could I see any signs of a problem. The manual states temperature of pad where body is touching will be higher, this is "normal". So I didn't think anything of his complaint. I changed the sheets about a week later and found a dark mark several inches long on the flannel sheet but when I pulled the sheet off, there was no mark on the pad so I dismissed it as a sheet stain. A few weeks later, during a sheet change, I saw the mark was now on the pad. I pulled the pad off and found a BURN mark on my mattress which VOIDED the mattresses lifetime warranty. Note: Serta is owned by E&E Co., LTD according to the tag attached to the pad.

Less than one star Serta of mattress was defective from day one causing substantial back pain. I was required by City Furniture in Clearwater Florida to pay $50 for an inspector to come out and confirm its defects. Required another $100 for them to deliver replacement. Spent $150 additional dollars because serta made, and City Furniture sold, a defective product. This cost should have been absorbed by either Serta, the manufacturer, or City furniture, the retailer. Additionally, I should have been given the option to choose another type or style of mattress. Had no choice but to end up with the same style and type of mattress that was defective in the first place.