Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
284 reviews
SertaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serta mattresses come with a 90-year-old history built on the belief that comfort is everything. Every Serta mattress is designed to provide exceptional comfort and support. Crafted with the latest advancements in mattress technology, Serta offers every price point and mattress construction so that everyone can find the sleep comfort they deserve, night after night.With features like advanced cooling technology to regulate temperature and minimize motion transfer for undisturbed sleep, Serta mattresses prioritize your comfort and well-being. Additionally, many Serta mattresses are designed with pressure-relieving properties, perfect for those with aches and pains.Zoned comfort refers to the way Serta mattresses are designed, utilizing different firmness levels to provide targeted support to different areas of the body like your back and hips for full body alignment and support. Rest easy knowing Serta uses only CertiPUR-US® Certified Polyurethane Foam. Serta products come with a 100-night trial, free shipping and returns, and a 10-year warranty. All Serta mattresses are designed and manufactured in the USA.
Serta (serta.com) has 284 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 151 reviews with 5 stars · Clear filters
The Serta Five Star Mattress XL is great. Free shipping and received it in less than a week. It is made in the US with non toxic materials. The fabric is breathable and it has great support. It expanded to the advertised size (not when purchased from another merchant) and it has a 10 Year Warrantee! I will be buying again in the future and highly recommend it.
By Ana B.
Awesome customer service
By Terreca M.
Very comfortable. Side pain disappeared!
By Mikhail K.
Great product, good price
By Mishca
It was a warranty replacement and they replaced our mattress quickly.
By Kyara
The response was fast. The only problem was in responses to our emails getting caugt in the junk folder. We were handled quickly and politely and the delivery schedules easily.
By Chris C.
Both Customer & Delivery Service was exceptional.
By Jill R.
The guarantee was fulfilled without any hassles or attempts to not fulfill it. Amazing
By MadFergy
