Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
284 reviews
SertaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serta mattresses come with a 90-year-old history built on the belief that comfort is everything. Every Serta mattress is designed to provide exceptional comfort and support. Crafted with the latest advancements in mattress technology, Serta offers every price point and mattress construction so that everyone can find the sleep comfort they deserve, night after night.With features like advanced cooling technology to regulate temperature and minimize motion transfer for undisturbed sleep, Serta mattresses prioritize your comfort and well-being. Additionally, many Serta mattresses are designed with pressure-relieving properties, perfect for those with aches and pains.Zoned comfort refers to the way Serta mattresses are designed, utilizing different firmness levels to provide targeted support to different areas of the body like your back and hips for full body alignment and support. Rest easy knowing Serta uses only CertiPUR-US® Certified Polyurethane Foam. Serta products come with a 100-night trial, free shipping and returns, and a 10-year warranty. All Serta mattresses are designed and manufactured in the USA.
Serta (serta.com) has 284 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 11 reviews with 2 stars · Clear filters
Paid $2300 for a mattress that is now worthless after 3 years of normal use and causing extreme back pain. I know it is the mattress because it hurt before I went on vacation, I was fine at the air B&B and now that Im back Im ready to see a chiro. I spent this much because I expected it to last 10 years, what a joke. Just had to shell out another $1600 on a new mattress that I cant afford.
By Joe
Heel mooi bed om te zien maar ik word wakker met pijn in mijn rug . Andere matrassen gekregen met bij betaling was nog geen verbetering toen een nieuwe topper gekocht en ik lig nog in een kuil . De winkel (boonmanbedden in Tilburg ) Heeft redelijk goede service verleent maar in totaal is het nu wel een heel duur bed en ligt nog steeds niet lekker .ik weet niet meer wat ik er mee aan moet , ik kan niet blijven klagen bij de winkel Zeker niet tevreden over het comfort zo jammer
By Brenda
Have had a terrible experience with my Serra I bought January 2024 Had it replaced once and same thing happened. Sagging, terrible on back. All supports have been in place.
By Jeff B.
