I have been remodeling a condo on…
I have been remodeling a condo on Siesta Key and have ordered several items which have all been great and of good quality. In addition, one item has structural issue and that was resolved quickly.
By Bobbie H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
280 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An inspired home collection. Luxury bedding, furniture, décor, nursery and more.
Serena & Lily (serenaandlily.com) has 280 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 236 reviews with 5 stars · Clear filters
I have been remodeling a condo on Siesta Key and have ordered several items which have all been great and of good quality. In addition, one item has structural issue and that was resolved quickly.
By Bobbie H.
S&L provided exceptional service when I called for assistance!! Shanti was kind responsive and professional!! That’s why Serena and lily is above the rest.
By Susan H.
I am so pleased with my lamp. It is exactly what I wanted. I am also very pleased with the entire transaction. I HIGHLY recommend Serena & Lily!
By Jean Ann C.
Serena & Lily's products are exceptional in style, quality and comfort. Also, the customer service is unparalleled!
By Deborah D.
Friendly and helpful service.
By Katherine M.
Sweetest, most helpful staff on the planet!
By Mary J.
I’ve edited my list of places to shop a lot over the years because the quality and service just aren’t there with many companies anymore. Serena & Lily gets it right, and I am always so impressed with their attention to detail.
By Erica
I like doing business with Serena & Lily. They have quality employees, from the store front to customer service at the back end. The employees definitely have the customer experience in mind when interacting with me. The products are excellent quality and unique. They use good delivery services. A little pricey - but you get what you pay for. Also have reasonable sales at times. Happy.
By Kim L.