Beautiful products
Beautiful products allowing you to use various products with the same color scheme. Customer service is great. Sales representation helps if there are any concerns
By Kim Schoenherr R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
280 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An inspired home collection. Luxury bedding, furniture, décor, nursery and more.
Serena & Lily (serenaandlily.com) has 280 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 236 reviews with 5 stars · Clear filters
Beautiful products allowing you to use various products with the same color scheme. Customer service is great. Sales representation helps if there are any concerns
By Kim Schoenherr R.
Serena and Lily makes their customers feel appreciated. The tent sale and daily deals keep me returning with anticipation of what treasure I can find next.
By Johanna
Best products and customer service. Highly recommend.
By Ellie
The items arrived as I was told, the products are high quality and as well described online, customer service was wonderful when I had an additional question - a very positive shopping experience.
By Pam Y.
Customer service was WOW- knowledgeably, speedy, no problems.
By Mary W.
Quick delivery, love their continuous coastal blue products. Never goes out of style.
By Shoegal
Customer service was extremely courteous and quickly handled the issue
By Maria
I ordered a beautiful umbrellas for my pool area, one of the umbrella’s part of the frame broke and I contacted a customer service, submitted a pictures of a broken part , I was expected to received a part but just got email that the company sent me a new umbrella . I am impressed with the customer service and a company policy that stands for a quality of their products. Thank you !
By oksana P.