SE RankingReviews of seranking.com

Сервис неплохой, но техподдержка забила на мой вопрос к ним. Сервис не может определить текст на сайте и вместо него указал весь текст с меню сайта как основной текст. Огромное неспасибо оператору техподержки "Andrew"

SE Ranking's tool is useful and incorporates a lot of helpful tools, including the ability to run website audits, competitor analysis, keyword ranking and more. Unfortunately, the customer service level lets things down. Hence my average 3-star rating. Without making it clear to customers, subscriptions are on auto-renewal, which is cheeky, let alone unfair that it isn't made clear OR easy to uncheck. You dont actually know until it becomes close to the end of your subscription. It's then difficult and not customer-centric/focused to make it quick/easy to turn it off. A case in point is recently, my subsciption expired and they tried to to automatically take £108 (which i hadn't approved). Initially and fortunately, my bank declined the payment and I arranged a cheaper/more appropriate subscription for my needs, which I paid for. meanwhile, SE Ranking continued to try and take the £108 payment, which went through after I'd already paid for a new subscription and my account had already updated with what I'd authorised. SE Ranking don't reply to emails and follow up about my refund request, ignoring customers is bad in itself! After much back and forth over a few weeks, they responded to say they woulnd't refund the £108, despite my account clearly showing I'd already paid for another subscription and so now I'm paying over the odds. I continue to follow up to no avail and they don't seem to care about customer service or retaining customers, which is a shame given the tool itself is good.

Signed up for their trial. whimsically attempt to preemptive unsubscribe. So I ended up paying for a week. Then I very consciously took my time unsubscribing. Now I got charged for a yearly subscription. Don't know how that works, but pretty sure we are talking about a deliberate design to prevent people to end the trial and get pot shots of accidental subscriptions. Dispicable in my book. Update: Apple refunded the amount and SE Ranking has given an effort to clear things. I trust that this was a glitch in the system. The tool itself was compelling. Just the subscription scheme was a little too clever in my eyes.

After 18 months with them I am not seeing much difference in my webpage ranking and no one seems to care much.... most like will give them a few more months then I will pull the plug if nothing improves.

The problem would be solved in a few days but is still not solved. And I am waiting 6 weeks so I get irritated