Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
147 reviews
SerafinoluxurySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium and luxury Apple Watch case and bands, Leather, Stainless steel, silicon bands
Serafinoluxury (serafinoluxury.com) has 147 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 78 reviews with 1 star · Clear filters
書いてある到着予定日をとっくに過ぎているが、発送連絡も何もない。こちらかの問い合わせにも何の反応もない。詐欺だと感じる。 追記： このコメントへの返答が来ていましたが、 注文番号も込みで問い合わせ済みです。それでもいつまでも配送はありませんでした。 ようやくPaypal側が動いてくれたので泣き寝入りせずにすみました。 この業者にはお気をつけください。
By fenesey
Response from Serafinoluxury· Nov 11, 2025
お客様、注文番号がないと、当社から購入されたかどうかがわかりません。また、ご注文の詳細を確認して配送に問題がなかったか確認することもできません。お問い合わせはメール [email protected] までお願いします。
That scammer took the money and never sent the stuff. So lame! / Super trash!
By 秉謙 陳.
Response from Serafinoluxury· Oct 19, 2025
The reality is quite different. In order to ship to your country, we need some additional information to clear customs. We asked you for this information, and twice the shipment was returned to our warehouse because the ID number did not match your name, which is beyond our control. We apologize for the frustration and if you wish, we will refund you 100%, but we would still like your order to be delivered, so if you could please email us the correct information, you will receive it free of charge and change your mind about what you wrote here. These insults, dictated by frustration, cause real damage to the image of a company that puts so much effort into its work every day. It is not respectful.
It's completely different from the advertisement. I previously bought a similar product for 5000 yen. It's slow from shipping to arrival. I won't buy it again.
By 大嗣 加.
Response from Serafinoluxury· Oct 19, 2025
If you have already purchased from us, it means that the quality of our products satisfied you and prompted you to buy again. We are sorry that this time we did not meet your expectations.
I NEVER received my watch… but paid $300 for the watch. i’m now wondering if this company has turned into a scam. I’ve been sending emails over the last few days with no replies. Please beware of buying.
By WS
Response from Serafinoluxury· Oct 19, 2025
Mr. Wonsang, You are aware that the last shipment was delayed due to an error on your part. You provided us with the wrong last name, which caused customs to keep returning the product to our warehouses. However, your product was finally delivered on September 18. We would greatly appreciate it if you could update your review.
It's been a week since I placed the order, but it still hasn't been shipped. I've inquired but haven't received a response. It's the worst kind of scam company, so be careful.
By しまじろー
Response from Serafinoluxury· Oct 19, 2025
Without an order number, we cannot help you. I imagine that your product has been delivered in the meantime. If so, we would appreciate an update to your review. Thank you very much.
商品が届くのが遅い。 商品が脆い。 6ヶ月待って、1ヶ月で壊れた。 こちらからの問い合わせに対しての返答がない。 最低。
By hi N.
Response from Serafinoluxury· Oct 19, 2025
予備のベルトを送りましたので、レビューの更新をお願いします。
It isn’t bad enough that I ordered this watch case in October, however it came with no instructions and no tools to open it up and place my Apple Watch. Very, very, very disappointed.
By Martin N.
Response from Serafinoluxury· Oct 19, 2025
You purchased a 46mm case, which does not require any tools to install. just open it with the side button. We also replied to you via email. We apologize for the wait, but you were well aware of the wait since you purchased it with PRE-ORDER. If you order today, we have all 46mm in stock and it would be delivered in 4 days. I hope you are enjoying the product, thank you.
I can’t find good point at all.
By OY
Response from Serafinoluxury· Apr 18, 2025
can you kindly explain to us what happened, we will be glad to help you, you can also contact us by e-mail at [email protected] or via our social pages @serafinoluxury
