refund issue
I purchased the mini barrel bag in pebbled cream gold on November 22, 2022 (Order #116483), received it on November 28th, and returned it on November 29th because it was way too small. I then purchased the larger barrel bag in pebbled chestnut gold on November 28th (Order #117842). According to Senreve's email, their warehouse received my returned items on December 2nd. According to their policy, it stated that "We’ll refund you shortly after we process your return. It may take up to 10 business days to appear in your account, depending on your financial institution." I sent them an email on December 16th, asking why I still haven't received my refund in my account after 10 business days. I contacted their customer concierge team 5 times, but they completely ignored my emails and until now I still haven't received a single reply from them. I am getting the silent treatment. I have now requested PayPal to help me collect the refund from Senreve. Senreve has horrible customer service. This was the first time I made the purchase, and it will be the last time I will ever purchase from them again, not because of the product but the terrible customer service. They received my returned items but somehow have not issued me a refund. I have been charged for the items that I no longer own. This is not an ethical way of conducting business.
By Matthew L.