SelfDecodeReviews of selfdecode.com

Great site for specific gene research.overall wonderful for both the novice and more technical information.+ Fantastic customer care.

Can't speak highly enough about their prompt personalised customer service! I initally had some problems uploading my Nebula whole genome sequencing data in a suitable format that would work fully in both their Legacy platform in addtion to the new 2.0 platform. Customer service team were prompt to action requests (within hours) to delete my uploaded data so I could try uploading alternative formats. To sove my problem they had their tech team to tweak the platform code specifically to work with the data format that I wanted to use. This only took a couple of days to implement. In comparison, during the same time period I had requested support from another DNA anaylsis company with simple query about the best setting to use for their paid service to convert my WGS data, and it has been over a week, and my support ticket is still 'open' and I have not yet had a human response. SelfDecode's new 2.0 platform presents the anaylsis in a simplified, less technical format that the average user would appreciatate. Personally, I like how you can also link out to their Legacy system where I can deep-dive into your specific SNPs and detailed information gene interactions. So highly recommended whatever your technical level!

Great product fantastic customer service second to none and can never help you enough easy to use with plenty of back up support when needed. I recommend this company to anyone who may be thinking about using it go for it! 😁 Andrea S Wales UK

Great platform, easy to use with quick reliable and friendly service! I've learned tons about my genetics and would 100% recommend!

Fantastic customer service! Quick, detailed, and prompt (and friendly as well!) Haven't experienced anything along those lines in quite some time! A great product all together. Wonderful simplicity to the interface and complex knowledge broken down so anyone can understand it. Looking forward to the new updates!

I wish I could give them 10 stars for their customer service! I first heard about SelfDecode over a year ago and so badly wanted to try it but wasn’t able to justify the cost at the time. My birthday was in October, so I asked for money so I could do this :) I was so excited to finally get my results and start diving in but it is a LOT of information. I reached out to the customer service team and they went above and beyond in answering all of my questions and even threw in a little gift. I love the uniqueness of the product that SelfDecode is offering. It helps me to feel more empowered in addressing some of my health issues in the most effective, natural way. But the fact that they have the customer service team that they do makes me even more excited about using and sharing this product/service. Thank you SelfDecode for all you’re doing & the way in which you’re doing it!

Really great customer service. I had sent several email questions asking them about what information I was getting and when and they got back to me very quickly with all and any information I was inquiring about. They were very pleasant too which is rare to find these days that is why I am writing this review. Great company!

Recently while online, I stumbled upon an independent review with a comparative analysis chart of several DNA companies It had been written by a student at my hometown university. It appeared to me that Self Decode offered the most comprehensive array of services. I signed up for what I consider a modest fee. Then uploaded my raw data DNA file. The wellness reports that were generated immediately were incredibly impressive!!!! Most helpful to guide me in taking charge of my own health. And to better understand my risks. And to help me make better choices. I highly recommend this service. ps. The customer support I have received is also outstanding- prompt, polite and highly effective.