SecureSpend.comReviews of securespend.com

(1) star is undeserved. It's too bad there's no option here for negative star reviews. BEWARE! For your sake and sanity, if you want to have access to a "human customer service representative", do not use SecureSpend.com gift cards. Their phone number and website are designed so that customers cannot access live customer support when necessary.

I can't use my card for Time Has Come subscription plan

if i could give -negative i would! AWFUL! AVOID! bought card for $6.95 at walmart, put $200 cash on the card. Immediately didn’t work. called the number, they said would take 45 mins until activation. NEVER ACTIVATED!! thier website is frozen, card showing as invalid, called again, they asked me repeatedly to activate- MATE ITS NOT WORKING. only way to get a refund is a cheque which takes 3 weeks and is only for the $200, doesn’t include the $6.95 or the $10 cheque cashing fee! No updates or emails as promised. load of BS. AVOID!!!

This should not be legal. Avoid SecureSpend. In December 2025 I bought two SecureSpend prepaid cards ($50 and $150). From the very beginning they barely worked. Many legitimate online stores rejected them for no reason, which already made them frustrating to use. I tried to spend the balance every couple of weeks thinking it was just merchant compatibility issues. Then on March 9, 2026, both cards suddenly showed “insufficient balance.” After fighting with their terrible website for what felt like forever (seriously, their site barely functions), I finally managed to check the transaction history. Both cards had fraudulent charges dated February 26, 2026 from random, sketchy websites I have never heard of and never used. So somehow these cards are too unreliable to use at normal stores—but apparently perfectly usable for whoever drained the balance. Even worse, the website is so broken that it’s extremely difficult to review transaction history or save evidence. I actually lost access to the transaction details again shortly after. I reported the fraud immediately. Their response? Generic automated emails saying the investigation may take 2–3 months. Two to three months… for stolen prepaid card funds. No real support, no urgency, no transparency. I’ve used prepaid cards like these for over a year without issues from other providers, so I trusted this one. That trust cost me $200. Between the fraudulent charges, the dysfunctional website, and the practically nonexistent customer support, this entire service feels incredibly sketchy. Honestly, it’s hard not to wonder how many people lose money like this. If you’re thinking of buying a SecureSpend card, don’t. There are far safer alternatives.

Omfg. When I tell you it’s a scam, ITS A SCAM. This card apparently “works online” and guess what. IT DOESNT. I spent a pretty hefty amount of money on this damn card only for it to not work. Don’t even bother buying this.

Purchased a $350 prepaid MasterCard without looking at the company behind it, thought they were all the same like Joker or Vanilla. Try to activate card on their website and the site just kept saying it was down and to try again later. Called the number on the card and their automated menu is setup to avoid talking to an actual person, sometimes hanging up on you. Gave up and went to use the card in store and it wouldn't work, same thing for online. Calling the number again I finally hit every menu option until I found the one that let me reach someone, of course someone who could barely speak English. Basically told me that I needed to forward a bunch of information to escalate it and maybe it would get taken care of. Looked online and people who have done this have went through a very lengthy process and still haven't gotten their money. SecureSpend is a scam and whoever is in charge should be jailed for fraud.

The worst waste of money.

Purchased a SecureSpend gift card from a retailer. It said the funds may not be available for 24 hours. Once the card is activated you are limited to where you can use it. After several failed attempts to make purchases at certain merchants (to include well known merchants) they freeze the card. You don't know this until you try to make a purchase. I tried making purchases at two pizza joints, a gas station, and an order through Door Dash. The card got declined even though it never exceeded the available balance. The customer service number has an automated system that makes it impossible to get a hold of customer service to rectify the situation. If you by some sheer miracle get a hold of someone in customer service they send you a replacement card in the mail only to have to deal with the aforementioned issues mentioned above