Seadon LLCReviews of seadon.co

I recently ordered 3 items from Seadon, after liking 2 shirts I’d received in the past. Hidden somewhere in the fine print must be this - “cannot return sale items”. The underwear does not fit; the pants might look good on a clown, and the shirt is far too heavy for warm weather wear. Apparently I’m stuck with these items. Oh, I can send them back for a lot of money “in exchange”. Why would I do business with this terrible company again?? Told them they lost a customer for life. Grrr

I recently purchased three M's Trailblazer Tee’s from Seadon, a company whose business ethos I highly respect. I had no issue with quality, but I prefer my t-shirts to be tight around the neck. These are too loose and expose my traps and upper back. No complaints. This is just personal preference. I couldn’t see this from the product photos. I bought three of these shirts on sale, not realizing you CAN'T return sale items. Um, what? "Final sale" or "Close-out" items? Sure. I never thought to double-check. Had I known, I would've bought a single shirt at full price. I took a chance, believing I could return them. I can't afford to eat over $70. And yet... Not only can I not return them, if I want to exchange them, it will cost me $20 to do so. Um, what? I am super disappointed by this. You can argue it is my fault for not reading the fine print, but not being able to return sale items never occurred to me. To make matters worse, my correspondence with customer service has been lackluster at best. Their response time is over twenty-four hours (at least) and I still can’t get a resolution. As of this writing, it’s been seven days. This is a real bummer, as I like what this company is about. They make quality products. I’ve ordered before and love the M's Traveler Merino LS Tee, which is why I felt safe taking a chance. I tried leaving a review on Seadon’s website, but it has yet to show up. This is very disappointing indeed. UPDATE (12/27/23): After repeated e-mails filled with borderline desperation, I did finally receive a return label. I returned the shirts, but have yet to receive word of a refund. Given the holiday season and high mail volume, this is not unexpected. Will update when I hear from Seadon. My review never showed up on their website. UPDATE (1/11/24): I returned the shirts over two weeks ago and have yet to receive a refund. I was informed in an e-mail on Jan 4 that my refund would be processed that day. I really don't have the words to describe my frustration. I noticed that Carson, the founder, has reached out in the past to disgruntled customers. I haven't heard a peep. Either this company is in disarray or this "neglect" is intentional. It appears I might have to go through the arduous process of disputing the charge on my credit card. I don't enjoy promoting this negative vibe, especially with a company I respected. I reiterate: Seadon's clothing is high quality, and if you know what you want and have no cause to request exchanges or refunds, you'll likely be very happy. Otherwise... Also, they have a tight control on product reviews. My review was never posted to their site. Truly disappointing. UPDATE (1/11/24): After yet another e-mail, I finally received a notification of refund. And just for one last punch in the balls, they charged me $9 for return shipping. No sincere apology from management. No attempt to make things right. Just a nine-dollar kick in the ass on the way out. Thank you, sir, may I have another? Wow. UPDATE (1/15/24): They've refunded my $9 dollar shipping fee. Credit where credit is due. As for Seadon's reply to my review... are you sh***ing me? My major gripe was with your customer service etiquette. I wasn't even expecting a refund. I was only hoping to exchange three shirts for something I would wear. The refund was a nice surprise. I'd planned on reordering to partially compensate Seadon for the lost shipping costs, but was waiting to see how you resolved my situation. Your response to my review seals the deal. I'm finished. I gave you so many chances to keep me as a customer. Also, still don't see my review on your website. Weird.

ordered a month ago. order still hasn't arrived. customer service terrible as all they do (when they bother to respond at all) is resend the tracking information im already looking at telling me my order hasnt moved for a month. Having contacted the courier and provided them the tracking information myself ive been told they have no record of the order at all.. so seadon have my money, my order doesnt seem to exist and nobody at seadon will now respond to me. Edit: was finally refunded a month later after posting on here after numerous attempts to resolve through an unresponsive customer service. Still not sure what happened to my order, or if it’s ever actually dispatched as courier was adamant they never received it. Won’t be using this company again.

Nebulous sales that results in cancellations and non deliveries. Company has decent products. However, they cannot get their act together at all. Previous sales, I purchased the pants. Got cancelled. Ordered again and got cancelled again, although the item shows avail in website. Last sale on 4th July. Ordered 2 items. The pants , which is preorder, got canceled again. The t shirt, which was over a month ago, hasn’t been shipped yet. Support staff wasn’t the most helpful ones at all. Cancelling both items now. Buy at your own peril - a follow up, after this was posted. The CEO wrote to me apologizing, the poor response & delivery was supposed to b due to some logistic issue. Finally refunded the full order and sent a free gift.

I made a purchase over a year ago. their trousers didn't fit me (the size chart doesn't match usual US sizing). I returned them at my own expense in the hope of getting a replacement for the size I needed. however, these guys just cheated. I didn't expect this to be possible at all. they referred to covid, but I make dozens of purchases online every month, including from Hong Kong, where their warehouse is located. they're just liars. as for the rest of the products of this company, these are just normal things, way overpriced. there is nothing special in them that you will not find from other manufacturers. at the same time, there is also a problematic size chart. please note, if the item does not suit you, you can simply be deceived and nothing will be sent in return and the money will not be returned. I am deceived by seadon. they took my money and the purchased item. p.s. since I see that Seadon has responded to my complaint. I'll add some details. the fact that I am not in the USA does not make it possible to deceive buyers, does it? this story began before the blocking of Russian banks by the United States. as already mentioned, I asked to EXCHANGE the item for the right size, and not to make a refund. Seadon didn't do it. when I got tired of waiting and they refused to send the goods for replacement, the PayPal refund DIDN'T WORK, for the same reason as international bank transfers - it was blocked and refund was not possible. for this reason, I offered to transfer money to my business account in an American company (not in Russia, as Seadon says - this is another lie) and, yes, you have not fulfilled your obligations to the buyer. and even if it's $100, you cheated me out of $100. I have the right to call you scammers. it is impossible to be a good and honest company if you have deceived at least one client.

Horrible customer service. Just awful. The products themselves are amazing, but unfortunately couldn’t keep what I wanted due to mail delivery issues. The customer service has tainted my experience and I no longer want any of their products. They refused to reply to me half the time and then offered no support when they did reply. I will likely be filing a dispute with my credit card as seadon has not issued a full refund for items that I never even received!! Tracking clearly shows the items were never delivered to me and were immediately sent back to sender. There is no way that I could have kept and received an item was never delivered to me, yet they are insisting on charging me. I have sent tracking information and credit card statements to show that an item I did not receive is in fact still being charged to me. And then I don’t receive a response. After I explained that I will file a dispute, I received a response a couple days later saying that they would look into it. They should have looked into it the first time I emailed, not the fifth. THEN for a package I did receive, the items unfortunately did not fit my boyfriend so I needed to return them. I emailed them asking for a label (per their return policy) and received no response. I had chosen these products to be my boyfriend’s bday gift, and instead have only come away with frustration and quite possibly the worst customer experience I have ever received. I reached out to another email address I found for the company, but did not receive a response, again. There is no number to call and cannot find anyone else to help me within the company. I will never recommend this company due to the horrible treatment. Edited to respond: We both know that I sent you and your staff the tracking info that shows that the items were never received by me and we instead returned to sender. If you didn’t trust my screenshots, a simple search using the tracking number on the USPS website would have shown this. Yes, you did give a partial refund for the item, but did not refund me $9 for shipping even though my order was above the $60 mark. So the refund didn’t even comply with company policy as stated on your website. We both also know that there were multiple issues and repeatedly the customer service team did not respond to me. It wasn’t only that they needed to check the warehouse during those couple days. This spanned weeks. I tried to communicate with your team multiple times and I’ve sent you records of all of that. I did not want to file disputes because that would have cost you more money, but I don’t think that was appreciated and I was just seen as a problem customer. However, the whole ordeal was so stressful and so difficult I think a dispute would’ve been easier for me.