Excellent Customer Service
They are very professional. I forgot to cancel my membership and was charged, but after requesting a refund, they approved it and returned my money.
By mehdi M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
405 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SciSpace is an end-to-end research platform transforming academia by helping researchers summarize research papers using AI. It breaks down complex scientific texts to help researchers and students read, understand, and analyze academic papers more efficiently. It allows users to upload PDFs, ask questions, highlight text to generate explanations and summaries, and discover related papers and citations. It uses natural language processing and machine learning to enhance literature review, paraphrase, generate citations, and research workflows.
Scispace (scispace.com) has 405 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 318 reviews with 5 stars · Clear filters
They are very professional. I forgot to cancel my membership and was charged, but after requesting a refund, they approved it and returned my money.
By mehdi M.
The customer service here is outstanding! I contacted the support team regarding an unintended auto-renewal charge. They replied to my email very quickly and helped me process the refund right away. I am highly impressed by how fast and accommodating they were. Thank you for the great experience!
By thanaporn C.
Very quick, helpful assistance!
By RS T.
Overall great product. Chose the Premium version. You can find good prompts on the internet. Very good literature research and well structured replies. The best experience for me was the support tho. When i encountered some problems with my subscription status i reached out to them and the problem was solved within hours …on a sunday. Really friendly and helpful team.
By Bernd
Quick and professional customer service. Thank you very much for being responsive and very understanding.
By Dora H.
I accidentally signed up for a year. I contacted the team and told them I wanted to sign up for a month. They corrected my subscription in their system and refunded me the difference. I was able to pay rent on time as a result of this change. Thanks all.
By Sean S.
The agents are helpful and quick to respond. I have to admit, Scispace is one of the best AI tools I have used so far, the only issue I had is that it is a little bit pricey, especially for students without any funding.
By Oitshepile
O atendimento foi bem rápido!
By Adriano A.