Scientific AmericanReviews of scientificamerican.com

The iPhone app constantly forgot my login credentials and then couldn't always access content after I entered them. Even worse, trying to cancel subscription from a link in my renewal email, the "Submit" button on the page was disabled. No option to cancel recurring subscription from my account page.

My wife lovingly paid for a print subscription for my birthday in July 2020 which also included access to the online library. It took a few months for the first issue to turn up (along with another issue) and a few more did turn up but haven't had one for a fair while. The most annoying part of the whole saga was accessing the online library. For some reason the gift access code did not work; we sent multiple emails to the customer service team over the space of a few months, who repeatedly sent us directions to do what we had done multiple times before. Following getting really short tempered with someone via email, I was then sent Scientific Americans internal systems information in relation to our request for a new way to access the online library. More worryingly we were sent internal Scientific American systems data regarding someone else who had cancelled their subscription (that included their name, address and reason for cancelling their subscription). I emailed Scientific American pointing that fact out and I never got any kind of apology and/or response from anyone, following a clear breach of another persons privacy. I really would not recommend subscribing to Scientific American and especially if you want to use an online resource that isn't like something from the gates of online hell.

I got a gift subscription for a friend. It takes 6-8 weeks for the print copy to arrive but I was never warned. Their website had log in problems. The magazine had the wrong address printed on it and someone had scribbled the right postcode. I’m not sure if this will be a problem every month! My friend can’t access the online digital magazine and I’ve spend weeks and weeks emailing. 90% of the time they don’t answer. They answered once and didn’t address the problem. They answered another time and only solved one of my many problems and patronised me that I should use the same thread. I then replied to the same thread many times and they’re ignoring me. I thought America was the land of customer service. I’ve honestly have never experienced worse online service. In fairness to even say I’ve experienced “a service” feels like a stretch. What a bunch of incompetent crooks.

Think it prudently... You must have wasted your time on reading and listening to this site Stay away of it ! Yes. It's unacceptable experience, unreasonable and rude conduct.

I subscribed for American Scientific, print edition, and received exactly one issue -- the following five issues never arrived. Customer Service keep saying I should allow more time for the issues to arrive, but 8+ weeks of delivery time can't be right. I have asked for a refund, but only get nonsense standard replies. This borders on fraudulent behavior.