Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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597 reviews
ScheelsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Scheels is an American privately held, employee-owned and operated sporting goods and entertainment chain store headquartered in Fargo, North Dakota.
Scheels (scheels.com) has 597 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 370 reviews with 5 stars · Clear filters
Love the people and the atmosphere. Very patriotic
By Heather
Response from Scheels· Aug 5, 2024
Thank you for the review! We are so glad to hear that you enjoyed the people and atmosphere at our establishment. We strive to create a welcoming and patriotic environment for all of our guests. We look forward to welcoming you back soon!
I bought an item on sale and didn’t realize it rang up at full price until I got home. I called their customer service and they were able to refund me very easily over the phone.
By Joe
Response from Scheels· Aug 5, 2024
Thank you for sharing your experience. It's great to hear that the customer service team was able to quickly and easily resolve the issue for you. We appreciate your feedback and hope you continue to have positive experiences with this company in the future. Thank you for choosing SCHEELS!
Recently purchased, for some reason the order was being canceled within minutes, I contacted customer service and they helped me, they were very kind, the order arrived very quickly, it is a reliable store.
By Bianca M.
Response from Scheels· Aug 5, 2024
Thank you for your feedback! We're glad to hear that our customer service team was able to assist you and that your order arrived quickly. We strive to provide a reliable shopping experience for our customers, and we appreciate your support. If you have any other feedback or questions, please feel free to reach out to us. Thank you for choosing SCHEELS!
I don't know what Parallel Universe I was in yesterday, but I want to return there, or I wish all companies would exist there. I had never heard of Scheels and was surprised that my order from this Tuesday was on my doorstep the next day. I see they exist in my State, but not my City, so it was just a general search for the items that resulted in me purchasing. The items were packed in a Tank of a box, there was no way the items could possibly be damaged... That and service faster than a Hooker on a good night means I'm going back to Scheels.com before I check anywhere else.
By Aaron
your people knew what they were doing and were very polite .
By Robert L.
Response from Scheels· Aug 5, 2024
Thank you for your kind words! We always strive to provide top-notch service to our customers. We appreciate your feedback and hope to see you again soon. Let us know if there is anything else we can assist you with.
The salesmen were very knowledgeable and helpful. They made the shopping experience enjoyable.
By Renee A.
Response from Scheels· Aug 5, 2024
Thank you for your kind words! We are so glad to hear that our salesmen were able to make your shopping experience enjoyable and that you found them knowledgeable and helpful. We appreciate your feedback and look forward to serving you again in the future.
Russ Spicer is an amazing person to work with! If we have any questions regarding coupons, jerseys, or payments, he always responds that same day and ensures we are taken care of. Thank you for supporting Eaton Area Park and Recreation District!
By Jessie K.
Response from Scheels· Aug 5, 2024
Thank you so much for your kind words and support! Russ Spicer truly is an amazing team member and we are lucky to have him on board. We appreciate your feedback and are thrilled to hear that you have had a positive experience working with him. Thank you for choosing SCHEELS!
Ordered hard to find Brooks running shoes on July 3rd. USPS had them by that afternoon and delivered three days later. Will buy from these folks again.
By Stephen B.
Response from Scheels· Aug 5, 2024
Thank you so much for your review! We are thrilled to hear that you received your Brooks running shoes quickly and that you had a positive experience with us. We look forward to serving you again in the future! Happy running!
