Great customer service
My order came promptly but one of the samples had leaked out in transit. I contacted customer service and the same day they had a replacement already set to ship. Great customer service and product.
By Kristin B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
596 reviews
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SCENT DECANT is an affordable and fun way to sample high-end new designer fragrances. Once you find your favorites, you can then purchase them in larger sizes. Sample vials start at just $0.99 and we carry perfume and cologne samples in over 1000 fragrances.
Scent Decant (scentdecant.com) has 596 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
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My order came promptly but one of the samples had leaked out in transit. I contacted customer service and the same day they had a replacement already set to ship. Great customer service and product.
By Kristin B.
I ordered a handful of perfume samples from ScentDecant and despite careful packaging, one of the samples leaked and made couple of others around it sticky and labels unreadable. I reached out to customer service with my issue and within an hour I had a reply letting me know that they'd gladly reship the damaged items. There was not back and forth nonsense communication, I cannot wait to order more from ScentDecant.
By BlankaVR
Scent decant is wonderful. They have an endless amount of samples that allow customers to try out fragrances for great prices, without the commitment of purchasing large, expensive sizes. Great customer service and quick shipping.
By Peter D.
Buen servicio las fragancias son muy duraderas y más económicas que otros lugares
By Marcelo C.
My first time ordering with this company, and I have no complaints; customer service was amazing. I had a mishap with my order, and they were amazingly helpful to resolve the issue. Definitely keeping this company as my go-to!
By sydney W.
The product was damaged in shipping. Once I showed photo evidence, they happily shipped a replacement ASAP. VERY quick and polite, and a great product.
By Donald H.
My order was lost in transit. Scent Decant replaced it immediately. Great customer service!
By Thaddeus C.
I highly recommend Scent Decant. They have a large selection of samples you can choose from. Also one of samples spilled in shipping, I emailed them about it and they responded in a timely fashion and shipped me a new sample free of charge.
By James