I have been ordering from Savory Spice…
I have been ordering from Savory Spice for many years. Last year, they advertised a Black Friday sale that simply said "Spend $100, Get $100". Great! It's the holidays, and these are good gifts. I purchased a gift set and waited for the code, which didn't come. Customer service informed me the $100 credit wouldn't be available until January. This was misleading when advertised as a "sale", but I figured I would wind up using the credits later on, and I went ahead and purchased another $100 gift bundle. Now I am trying to use the credits, and I've been informed that they are issued in $20 increments - ONE per order. I wrote to customer service because this is super inconvenient, but also prohibitive. Many of their items are more than $20. So anything I want to purchase over $20 (vanilla extract, gift sets, etc), the remainder has to be paid out of pocket by me despite having $200 in credit with the company. While they did send me a shipping code to use, they were entirely inflexible. Using the credits is labor intensive and restrictive to certain items, and I've had to go through and choose things based on price to add each cart up to $22, apply the codes, and then still pay the remainder. I'm extremely disappointed and I am no longer a Savory Spice customer. I will source herbs and spices from a company that values their customers and doesn't play cheesy games with "sales".
By Allison T.