SatéurReviews of sateur.com

I received faulty earrings that did not match the photographs nor did they fit tight to the ear. The studs are hanging off the ears. I complained and was not offered a refund and the only return option I had was against high postage fees as well as a very high restocking fee. The charges were so high that there was no point in returning the items. Further, the earrings feel cheap and not worth the price paid.

The earrings I received were cheap and the “screw on backs” didn’t even hold The screw! I hope the company will refund me

I ordered a pair of 3 carat diamond stud earrings. The setting is too high and they are very uncomfortable. I wore them a half hour and needed to take them off. My attempt to return them which I started immediately has resulted in them asking me why I ordered the 3 carat if I anticipated they might be too heavy. I never anticipated this or I would not have ordered them. And they told me my return" doesn't fall under their return policy for a return."

I do not recommend Sateur at all. The customer service is not helpful when something happens and the whole experience seems like a scam. I never received the ring I ordered. It was supposed to arrive on Dec 16, 2024, but I never got any notification of delivery. I contacted Sateur right away on Dec 16 and got a reply on Dec 18, telling me that I could track it with ACI Logistix. The tracking link provided by Sateur was not updated, so I contacted ACI Logistix directly, no reply since Dec 18. I emailed Sateur again, they replied on Dec 24 that my package was with USPS. So I asked them about the tracking number with USPS, it was very strange that they replied on Dec 26 that my package was with ACI Logistix again. I contacted ACI Logistix agan, no reply so far. So I followed up with Sateur, they replied on Jan 1 that my package was with USPS again and asked me to contact USPS. And again, I asked for the USPS tracking number, or else USPS cannot track it for me. On Jan 2, Sateur replied that ACI Logistix may be the handler of my package. They were not even sure about where to track the package, and they just kept dodging their responsibility between USPS and ACI Logistix respectively. It has been almost 3 weeks since the estimated delivery date of the ring, and Sateur has not been helpful - I am not sure even if the ring exists. There is no transparency of the delivery/tracking of package. This is not how a company does business. I am requesting for a refund since Sateur is responsible for any products sold to customers.

I received a ring for my birthday. It was sharp on the corners of the stones, but it was ok. Within 5 months, a center stone fell out. I was asked to supply a photo and after I did, was told their warranty was only 90 days but in good faith would give me a $30 credit for a new ring. WHY would I spend another dollar on their junk? NO THANKS! DO NOT BUY!!

Very cheap product. The metal and the stones. They look very cheap

I contacted customer services as order had not turned up around 20th December told had all been dispatched 2 items turned up on 24th 1 on 27th yet all on 48hr delivery

If I could give negative stars I would. I have yet to recieve my order since I ordered it middle of November. I was given a date for delivery and even contacted myself if there were any updates on delivery dates just to make sure. I REACHED OUT. I was assured no updates were necessary so I went ahead and planned around delivery dates 1-7 December and even planned the event for a few days after. Mind you I also have paid for EXPRESS DELIVERY. It is Dec 21. The event was completely ruined, had to be canceled. As a first time customer with such high expectations from doing my research about this company…it’s been a devastating experience. I was given an option as of yesterday for a refund for the express delivery as well as a $200 ”upgrade” like what does that even mean? I needed this 2 weeks ago. Asides from that when I looked at the senders info it was from china through a netherlands shipping company which was very wierd. Happy for you all that have recieved your items on time as you were suppose to but this is just been an awful experience. There is 1 more day to be able to recieve this even if I could give it for Christmas it feels very unlikely. No updates whatsoever from delivery company.