My first experience with Santana was…
My first experience with Santana was great until my GG Monogram Gucci suitcase was stolen from their store. Now I am struggling to get reimbursed for this high end item. They have offered me 240.00 for an item that is worth over $2000. I was not expecting to get the full amount back but 240 is a slap in the face. I have been going round the houses with them numerous emails and we still do not have a resolution. I wonder if there are any other customers in Atlanta that have experienced the same trying to be reimbursed. They claim they use consignment websites to work out the cost which i think is totally wrong but even then you could never purchase a suitcase on one of these sites for $240.00. They handle high end goods and their insurers are there to cover situations such as theft but as usual insurance companies do not want to pay out. This is disgusting.
By Doreen D.