Sandals ResortsReviews of sandals.com

Vacationed at Royal Bahamian in Jan. It was not good. Staff seemed like new hires or annoyed by ordering food or drinks. Service extremely slow. Private island was supposed to be a highlight but everytime we ordered drinks we got an eye roll. Our toilet leaked and despite telling the lobby twice, no one ever showed until I tracked down a housekeeper (who got the job done). So disappointing given having saved for this time away.

We paid for a ocean view room in Barbados, which was more expensive, but it was my anniversary so I had no problem spending more. The room was horrible, the trees actually blocked the view of the ocean, and they switched their tequila to some cheap brand which was disgusting, We ended up spending most of my time off the resort. Next time we will definitely be using an airbnb

I am very disappointed in Sandals reservations. I visited Sandals Dunns River in August of 2023 and had a fantastic time. I had such a great time I booked another reservation for 2024 with the on-site travel agent Lydia, who was terrific. However, I requested to have my new travel agent added to my new reservation and was denied. My agent who booked my trip in 2023 could have been better, and I will not use her again, but I was told that she is the agent I must use. I paid a deposit, which I was told was refundable, but now it is not. I will have to cancel my upcoming trip and lose my deposit to have my new agent involved. I do not understand why the agent is an issue.

We have recently returned from sandals. Barbados really disappointing experience builled as a five star resort, but definitely does not have many five star qualities. room we stayed in ( a more expensive swim up room) was tired and damp smelling. Amenities basic for a 5 star resort, not even a shower cap! Restaurants were mainly okay, very formulaic, I was told when requested a cup of coffee that a fine dining restaurant doesn’t serve coffee! The cafe du France coffee shop was awful unless you ordered black filtered coffee. Major training issues staff had obviously had no/very little barista training. Didn’t have a clue how to make specialty coffees. Resort Advertised as free “premium alcohol” most alcohol was cheap spirits definitely in bedrooms. Champagne advertised and served was actually sparkling wine (trades description??) I could go on but you get the picture. This is a resort changing high end prices for a low end service. You can do a lot better for the money changed.

7/8 - 7/15 Usually the Sandals properties have been outstanding, unfortunately the Curacao property is lacking. The rooms are set up nice and clean, but be careful of walking the floors, they can be really slick. Case in point my spouse was walking from the bathroom and turned to corner to come to bed, he slipped and hit his arm on the corner of the wall causing a 6' scrape along his arm. Then at some point my sister-in-law in another room slips in shower-the shower floor has no texture, she sprang her ankle and was in wheelchair for the rest of our stay, also the telephone in my in-law's room did not work, when the incident happened, they had no way of contacting front desk. The staff was not as friendly as staff on other resorts we have visited such as Jamaica, Barbados, St. Lucia. The bars on this property were always lacking something, lime, certain vodka, etc. At other properties I noted how friendly staff has been, on Curacao property I witnessed at least twice staff bickering with one another openly. We had a night excursion into the city that did not go well, fortunately we got a portion of our money back on that. We look forward to our get aways, but this one has us proceeding with caution, we have not given up on Sandal's, but unanimously my travel family has decided NOT to return to the Curacao resort.

Terrible. We had two disabled people in our party that sandals claimed not to know about, took two days to move one to a disabled accessible room and 5 to move the other. Even then the nearest lift didn’t work!!!! Food was terrible and we had to ask many times for drinks and to have the mini bar refilled. Room wasn’t serviced several times and certain premium label drinks (hard seltzer) weren’t available to us because we didn’t pay for a butler.

This is the forth sandals we stayed at and I must say this was the poorest one. Food was terrible and always served cold, staff makes you feel that you are a inconvenience being there. You wait in line a long time to get a table in the restaurants even though there are not lines they look at you and walk bye the empty table hoping you will go away. They are short on material such as bedding wash cloths. I waited 15 to 20 Min for a spare room key only to be told sorry we have none . This Is not a 5 star resort. I complained to melaine the guest relation manager who listens well and a excellent person for the hotel to improve on if the listen to her They offered Me 3000 points which is 125 USd with a release to sign that I will not tell anything 3rd parties. Keep your money I would rather tell future guest to ward them off. Resort is beautiful and laid out nice dive crew is excellent. Most dives sites were dead few fish and lots of wrecks to dive in the outside only. Save your Money and go to saint Lucas which is a outstanding sandals resort

Our party of 4 as a return to Sandals but 1st for Bahamas was so disappointing on rooms, food, drinks and that Sandals seems to be the level what we expect only if you upgrade to butler service. Which for what we spent we would never upgrade for what use to be all included. Sad but true never going back