Sandals ResortsReviews of sandals.com

We have been to a couple of Sandals resorts several times and were due to go to Royal Plantation in November 2021, when I tested positive for Covid. This is when and sine then, Sandals have shown their true colours. No customer service telephone number available, email only, questions not answered, only 24 hours to rebook or loss money (fortunately insured) and don’t bother making a compliant, weeks to reply, no sympathy, no compassion and NOT interested. I had heard (and it is true), Sandals moto is ‘people for profit’ and when something goes wrong, their service levels go with it, absolutely true

This is the worst reservation experience in all of my years of travel. This is a scam. We payed for travel protection and it was denied by the resort. they took the 240$ and did not refund, we canceled the trip 6 months in advance we should of read the reviews of SANDALS RESORTS this resorts have the worst reviews of any resort we have read about

I never had the opportunity to go to sandals. I wanted to go with my mom. I know it is a couples resort and that used to exist however its 2022. My mom and I are not on spring break vacation. We just wanted a nice resort no kids. Sandals was so rude. I really think they need to open up their minds. Very very sad. I have also heard that Sandals does not welcome Gay couples to their resort. So Wow....they are very old school. Only heterosexuals welcome. Sandals resorts should be ashamed of that thinking.

Horrible experience - the hotel we booked is not going to be finished in time. They did not notify us until 45 before trip departure. They gave a $250 credit for the inconvenience. When I contact customer service I was disconnected 4 times and the issue is still not resolved.

Just cane back from a 7 day stay at royal barbados, we have stayed on 5 star resorts all over the world becasue we want amazing acomodations , food and SERVICE What a waste of money with sandals, this is our first and last time there The room service closes at 10 pm The menu for in room dining is very limited We ordered once and it took 2 hours for a food to arrive cold There is no service in the pool or beach no drinks or food Food in restaurants was ok. 3 stars We called at check out for bellman to help with bags we waited 45 mins and have to drag our suitcases to the lobby Service very poor, almost nobody looks you in the eye and we asked for directions to reataurans and monody knew and gave us wrong directions that when you have your wife dressed up and i heels didnt go well to walk all over the property We paid $500 extra a night tk have a private pool swimup pool, we never used it because the pools are not heated and the water was cold Sandals advertise as a 5 star experiences and charges over that and it is really a 3 star service

It all started back in 2008 for our 25th wedding anniversary. My wife and I stayed at Sandals Antigua for 4 nights and then went on to Sandals Grande St Lucian for another 3 nights. Had a great time at both! So much so that we made three subsequent trips to Sandals South Coast in Jamaica. Again, had great experiences. Then, in 2015 after booking our follow on trip during a previous visit, my father became ill just before our trip and subsequently passed. I called in advance to “bump” our vacation approximately one year. No problems. That following year my mother became ill and passed quickly before our vacation. We were left to manage her affairs, clear and sell her house, etc. I again called Sandals in advance and informed them that we would not be able to make our vacation and could we “bump” our trip another year. I was given an absolute “NO” that we had already changed our plans and that their policy was that we must forfeit our $300 deposit. I was appalled! Subsequently I wrote an email to Sandals explaining our dilemma and asked for consideration. Again, I was told “NO”! Ok, that was it. We had decided that a return trip to Sandals would not be in our future if their corporate policies were not flexible enough to accommodate families who experienced tragic loss. Fast forward a few years and we come to the end of 2021. One of our children gets married and inquires about a honeymoon destination, specifically at a Sandals resort. Regardless of our issues we thought that they would enjoy the atmosphere at a Sandals resort and encouraged them to book their honeymoon. They decided on the Royal Bahamian and Turks and Caicos. Before their trip Sandals informed them that the Royal Bahamian, undergoing repairs and upgrade from the recent hurricane, would not be ready for the dates for which they booked. My son requested a refund, as Sandals was responsible for this delay, for which he was told no, even though he had trip insurance via Sandals. Additionally, he was out another $500 from the inter-Caribbean air carrier. His only recourse was to change his Sandals location to St Lucia to “use” the money they wouldn’t refund. Thankfully he only stayed a few nights in St Lucia at a Sandals and most of his time at another resort at Coconut Bay. I can attest that the accommodations at Coconut Bay were much larger and categorically better than any Sandals I have visited. He and his bride are still out $500 from their trip and my wife and I a still out $300 from ours. All because Sandals has terrible customer service polices. Do NOT patronize Sandals! Find other accommodations and enjoy you our stay elsewhere.

Sandals Resort & Spa markets itself as a top tier resort but the customer service says motel!

My husband and I were excited to honeymoon at Sandals. We submitted our travel verification form at 5:30pm the night before we were suppose to leave for our trip (6:00am flight the next day). Our verification form was not validated prior to our flight taking off and we were unable to obtain a boarding pass because of this— ended up missing our flight completely. In trying to make other arrangements, we got charged a $260 “changing flight fee” thru Sandals travel agency— they said that they sent an email detailing deadlines for the travel verification submission and would produce this email. We ended up paying the fee in order to save a spot on a flight the next day. The agency was not able to produce the email that they allegedly sent. We lost a day of our trip, hundreds of dollars and were told to “use it as a learning experience” by the customer service agent. If we would have known the form had to be submitted earlier, all of this could have been avoided. We would not recommend booking a trip thru Sandals. We will never again use their services.