A literal nightmare if you need a…
A literal nightmare if you need a provider letter for car insurance
By Ashley A.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
490 reviews
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Sana Benefits (sanabenefits.com) has 490 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 121 reviews with 1 star · Clear filters
A literal nightmare if you need a provider letter for car insurance
By Ashley A.
Dropped us out of nowhere
By Nate B.
If you get this insurance they will expect you to work for them like an unpaid employee. They will refuse to pay for things and force you to jump through hoops in an attempt to get you to give up and pay for it yourself. They will change the goal posts, they will hide behind meaningless jargon. The worst insurance company I've ever had by far.
By Redacted
I had to cancel SANA because they went up 40% within one year.
By Thomas T.
True scam for small businesses. They said we have to call before getting any treatment even if referred by my physician and was "approved" by Sana because you can go anywhere but they only pay for specific physicians or treatments. When I asked if I would need to call if I got in a car accident before receiving any treatment, they said yes.
By Kennedy C.
They sell people on no network and how amazing that is. The truth is that it's a nightmare. You have to get it set up at every provider and over half of mine won't accept it. So I have to pay out of pocket and submit for reimbursement. It's an absolute joke. TERRIBLE.
By C K.
Won't provide you with your best coverage. They provide no info to doctors on preauthorization checks. I went to the exact place Sana is supposed to cover me 100% and they aren't reimbursing me because I didn't call before hand. They don't have an office, they aren't a business. They have people working from home that just say anything to get you off the phone. They lie about their claims process just to get you off the phone. This is a complete and total scam. Mind you it's also not much cheaper than real insurance companies.
By Alex S.
Cards never came Account not recognized Benefit payments deducted from paycheck monthly
By Heather M.
Response from Sana Benefits· May 28, 2024
Hi Heather, My name is Steve and I'm a member advocate here with Sana Benefits. I wanted to reach out today to address any concerns you have on your policy with Sana. Before I can proceed with assisting you further, would you kindly provide me with your full name, date of birth, and Sana member ID number? This information is necessary for verification purposes, and will also allow me to locate your account. Can you also confirm your address? We can certainly reissue out your Sana member ID card. Please reply here if you have any additional questions regarding this matter. Have a nice day!