Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
490 reviews
Sana BenefitsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Give your small business great health plans, easy enrollment, and world class customer support.
Sana Benefits (sanabenefits.com) has 490 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 121 reviews with 1 star · Clear filters
You guys dropped our company as a provider after 1 year because you said that we used the services too much. You offer these great free benefits and encourage us to use them but then pulled our coverage because some of our employees actually do. Awful business structure and practice.
By K. P.
The company dumped us after 1 year of coverage. Don't waste your time. You are going to be shopping for new coverage within a year.
By Noelle Van C.
Can not sign in. Have requested to reset password. Have requested to register. I have gotten nothing.
By Jason T.
Response from Sana Benefits· Apr 19, 2023
Hi Jason, Thanks for sending in your TrustPilot Review - We appreciate the feedback! I was able to locate your account and resent you the link to register your Sana Benefits account. Please let me know if there is anything I can do to assist your experience as a Sana Benefits Member! Sam - Member Advocate at Sana Benefits
I loved being a client of SANA and couldn't speak highly enough about the coverage and benefits and value. However because we had 1 incident that created a higher than normal usage, SANA dropped us!
By Pamela S.
When we called (833 726-2123) for Sana who goes through Smith RX to get my prescription approved(on the phone for 7hrs) we got spamed, we got asked for our personal information with keeping in mind that its an emergency They have the nerve to say we won $100.00 gift card.very unprofessional that they cant keep there own number that they provided on your insurance card.
By JoseMia S.
Have had SANA for our employee group for 1 year. They unexpectantly cancelled us because of the claim amounts they had to pay. As a group we had claims of approx. 30k and we paid premiums of approx 50k. The company must of thought it wasn't profitable enough for them to not even offer a premium proposal increase for the next year. They only want healthy people to bolster their bottom line. Coverage was spotty but we put up with it being new to Ohio. As we all know insurance companies are hard to find that may be ethical and customer oriented and this one is no exception. Very Disappointed in their actions.
By Bob S.
Response from Sana Benefits· Mar 30, 2023
Hi Bob, Thank you for submitting this feedback to us. Sana takes pride in making sure that all of our members are heard so thank you for your honesty. We truly apologize for this experience and the frustration that this has caused you. I am going to ensure that my team receives this feedback so that we can make sure that we work on improving this experience going forward. Please do let us know if there are any remaining issues that I can help look into for you and work on resolving for you. Thank you!
Nobody takes Sana!
By Michael A.
I just have a question. Computer generated answers don't cut it.
By Timothy T.
Response from Sana Benefits· Mar 27, 2023
Hello Timothy! Thank you so much for your feedback! I wanted to let you know that we received your inquiry and I apologize for any inconvenience you experienced using our chat feature. It does show an article that could potentially assist you prior to reaching a live support agent, which I believe is what you were experiencing. I understand that that may have been more frustrating in the end and we would absolutely love to assist you. Our support hours are from 7am-7pm CST and you can also reach us at [email protected] or call us at 833-726-2123, if you are still in need of assistance! We look forward to hearing from you!
