Terrible service and communication; Had to spend money to fix what they messed up.
Sang and his crew mowed my lawn last summer, which seemed fine at first, but the summer ended with my yard shorter and more spotty, with dirt patches. It was obvious none of the mowers noticed this was going on and my pleas were un This year, I wanted to give him another shot, so I brought up my concerns before signing a summer contract for mowing. I was very clear that I was concerned about my yard and that it was getting worse. He assured me he'd come out and we could figure out a solution. Nope! I tried to schedule with him multiple times, but I just get crickets. NO communication. Meanwhile, the mowers keep tearing up my lawn. I ended up doing a lot of work myself and clearing, leveling, seeding, watering, etc to get any patches filled in. I then inform Sang about that and tell him I've put up stakes and line portioning off the yard for grass seeding. Nothing. No communication. I tell him again before the next couple of mowing sessions. Crickets, again. The grass is finally starting to grow and the mowers come. WTF... they mow OVER my stakes, lines, etc, tear up a bunch of spots I had planted new grass so that I have to do it all over again. VERY unprofessional. I informed Sang and he admitted it was their fault, but still, I wanted to see if he could fix what they had done to my grass, especially since I put a bunch of money and work into the yard at this point. He offered NO resolution other than to pay for something rather than work with me. It always felt like I was just annoying him and wasting his time. Eventually he gave me a refund for my contract, but I am out so much more money with my yard that his team really messed up. Just so you know, if you aren't spending a bunch of money with Sam's Landscaping, you'll get ignored and it seems like you're not even worth their time. And then YOU end up fixing THEIR mistakes! Sad.
By Chris K.