SALVAGEDATA Recovery ServicesReviews of salvagedata.com

I have never written a bad review before, but SalvageData has the worst customer service of any firm I’ve ever encountered. After a very minimal first recovery attempt (which may just be all that’s possible — they will not talk to me so I can only guess), I have no clue if they will be able to recover any additional data from a dead SD card. They will not respond to any requests for updates and have generally been unresponsive since the drive was sent in. Other than calling me once during a dentist appointment and not leaving a message, my case representative has been MIA — no responses to texts, emails, or calls (voicemail full so no way to leave a message). Look elsewhere.

It's a toss-up. Don't believe their promise that you won't be charged if you don't approve their quote. I had a bad experience with them where they offered a "free assessment" - it isn't free. Ended up being forced to pay the full price after they did the "free" part of the assessment (they'll ask for your credit card for this process). Expect long wait times if you decide to gamble and use this company. As other reviewers have said, ALWAYS ASK for a contract in writing and a copy of the FULL TERMS & CONDITIONS in case you ever have to make sure you get what you paid for & don't get charged extra, BEFORE you ever give your credit card number away.

I really don't understand the positive reviews for this company. I knew it was a long-shot to recover my data from a 4GB SD card, but the gentleman on the phone when I called made it seem possible. Long story short, they were not able to recover my files, but the reason for the bad review is not the lack of success for data recovery, but their terrible customer service and communication skills. My case was very small and simple, and it was like pulling teeth just to get someone to talk to me. Would not respond to the texts, would not call when a call was scheduled, it goes on. If your representative ends up being Alex Didek, I would request someone else to be placed on your case. Perhaps you'll get someone with better (any) human interaction skills.

Absolute garbage. It's been over 2 months now, which was promised as a 4-5 week recovery. I have not heard from this company once. I have called them and left several voicemails, but no one responds. If you value your data, stay far far far away from this company.

I can't rate this company any lower. I sent them my hard drives, and then waited to hear back from them. When I finally did, they gave me a number to call. I called 6 different times and left 4 voicemails to try and get them to call me back. It took me 4 months to finally talk to my representative. Just terrible customer service, I demanded my hard drives back and will never send anyone to them.

Avoid this scam at all costs. I paid $500 to have my usb data recovery request fast-tracked. They did not fulfill this service and were unreachable for weeks at a time via email and phone. I had to get credited through my credit card company after months of trying, with no response from the company. They will take your money, then never provide the serviced advertised, so i would avoid this at all costs!

Final price was double what they originally quoted. It took 3 weeks and a direct call to get a response after sending my drive in for diagnostics. They also required a $200 non-refundable deposit just to look at the drive. They drew me away from the first company that inspected my drive with a much lower quoted price range but ended up being $400 more expensive.

This company is highly unresponsive.