Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
39 reviews
SainSmart Jr.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SainSmart Jr. offers a variety of innovative and educational toys for kids of all ages, including railway toys, construction toys, STEMs, pretend play, and more. Improve your children's motor and social skills by playing with our toys!
SainSmart Jr. (sainsmartjr.com) has 39 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 35 reviews with 5 stars · Clear filters
My son loved (& respected) his wooden train set. I’ve saved much of his childhood and recently sent his complete set…to introduce to his 2 year old daughter. So I wanted to add some more track and cars! Mission accomplished. Tradition lives on!
By Terry
I initially received the wrong item, but after contacting seller, they responded quickly and followed up with until I got the correct product.
By Fernando S.
Response from SainSmart Jr.· Jan 7, 2026
Dear Fernando, Thank you for bringing this to our attention. We sincerely apologize that you received the wrong item. To resolve this promptly, we have already processed a return for you. And we will arrange for a replacement with the correct product to be shipped to you. We truly regret the inconvenience this has caused. We will have a further check of this issue to ensure this does not happen again. Thank you for your patience in dealing with this issue. If you have any further questions, please feel free to contact us at [email protected]. We will offer timely assistance. Sincerely, SainsmartJR customer service team
I had an issue with one of the 3d wooden marble puzzles I purchased. I felt the issue was due to the manufacturer design and lack of a good instructions for that part and area of the model. I decided I needed to contracted customer service It was my good fortune to have April be my contract. We discussed what my issue was and how it caused me not to complete the model. After a short discussion, April said the company would send a new replacement model at no cost me under warranty, you can’t ask for more than that. April handled the whole process in a very pleasant and professional manner. I thank April and the company for honoring the product warranty.
By Doug R.
Great Customer Care ! Ready to reply also through XMAS Time !
By Andrea B.
I highly recommend this company for its quality products and outstanding customer service (eyes on you, Shirley!). Out of all the gifts my grandson got for his birthday, this is the one he plays with the most. The pieces are really well made and plentiful.
By Yvette
I ordered several toys for Christmas Day. A few were not delivered with the first drop-off, and I reached out to track the order because I had not created an account and could not log in. I have received a response email fast and with info about the tracking, and I have received the rest of the toys in time. Thank you.
By POPOVICI/AURELIA G.
Great products and even better customer service! I ordered the battery operated trains and excited for those to arerive!
By Kelly A.
I found what I was looking for easily and shipping was SO FAST that I almost didn’t expect it!
By Pahz
