Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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788 reviews
Safe Step Walk-In Tubs & ShowersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Safe Step® Walk-In Tub Company was founded on a commitment to the safety and well-being of seniors and others with mobility issues—because everyone deserves to bathe with peace of mind.Safe Step is American-owned and operated, and all our walk-in tubs and walk-in showers are made in Tennessee. As North America's #1 Selling Walk-In Tub, these unique tubs offer superior safety, therapeutic amenities and quality craftsmanship in the home. Safe Step is the only walk-in tub company that is Ease of Use Certified® from the Arthritis Foundation.Safe Step understands the difficulties that our customers face each day, so we designed our walk-in tubs and showers to help you bathe on your terms again. The Walk-In Tub is designed with thoughtful safety features, including an ultra-low step-in, no-strength locking handle and grab bars. Therapy features include hydro-massage jets, MicroSoothe air jet therapy, a heated seat and backrest, aromatherapy and more. The Hybrid, our most popular Walk-In Tub, offers versatility with a safe seated tub and an indulgent rainfall shower head. The Walk-In Shower delivers safety and style with a non-slip base, grab bars, design-forward wall options and built-in storage.Designed to meet your accessibility needs, these tubs and showers are engineered to fit in the space of a traditional bathtub, saving you time and money during installation. We take pride in delivering the highest quality products and unmatched customer service with what we call the "Safe Step Difference."
Safe Step Walk-In Tubs & Showers (safesteptub.com) has 788 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 108 reviews with 4 stars · Clear filters
The installation crew was excellent. The job was done in less than a day and looks great! Great clean up and minimum noise distraction. Because my wife was limited to a shower bench with assistance before we installed the SafeStep, she can now enjoy a wonderful, hot soak. The micro bubbles are very efficient at cleaning everywhere. We had to increase the temp on our 50 gallon water heater to fill the tub, but this was a minor accommodation.
By Art and G.
Our hot water tank was not big enough to accommodate this tub. We are in the process of finding one. I like my tub, but I wish the seat was lower. The bubble system is fantastic! I feel so clean. Thanks, Darlene and Darrell
By Darlene and D.
only used once. need tankless hot water heater installed.
By Edward and M.
I am happy I got the walk-in tub. I am sorry it is not a little longer as I have to almost be a contortionist to get the jets up on my shoulders. I am learning how to twist and turn so that I can get the best use of the tub. I wish there was a manual that explained all that the installers told me before they left (my memory isn't so good). As far as the work done, I have no complaints. The sales people were good too. If the company would put out a manual, I would be happy. I am sure there isn't a better made tub on the market. Priced a bit high though.
By Cate E.
I have only had the opportunity to use the tub once. I have been traveling and using the shower at the club. I need to view the CD and relax in the tub. I am in the middle of doing taxes and remodeling /re-organizing my home. Takes a lot of work, never a dull moment. The one time I use the shower and had the heat on when it was cold it was nice. I am not ignoring you, just trying to get myself organized and set up a little. Thank you. Barbara A. Drabek
By Barbara A.
Great team that came and install the tub. They did a great job. Thy were courteous and they cleaned up their mess. Some of the jets shiny round ring kept coming loose so they had to come back and made adjustment. Only one in the back still comes loose.
By Norman and D.
It would be nice if the door were WIDER!!!!!
By HAZEN K.
My dad is very happy, he just wishes he would have gotten the glass doors
By Partimer
