Arrogant, nasty first point of contact.
Terrible experience. I made this mistake of calling from my office to set up an appointment. They continued to call my work after I repeatedly told them DO NOT call me at work. Call my cell phone. When I finally got sick of it after I was told, once again they called, I called them back. Because my phone number came up in their system they immediately called me by name and I informed them once again they called they work. To which the extremely rude lady on the phone said "Hey, this is an inbound call, you called us' with what can only be described as confrontational, rude and arrogant tone. I then told her you called me and I am calling you back from that number. I read her the riot act and told them I have repeatedly told you not to call here and don't be so smug because I am actually returning your call. Then hung up. Simply put if you can't follow a simple instruction like that do you really think I would let you change my bathroom around? To the business I say simply... Better customer service representatives on your phones who actually listen, address your concerns and conduct themselves in a professional manner will get your further. Sad.. sad... sad. You wasted money on an advertisement only to have your first point of contact throw it away for you.
By Sheree