Safe Cruise ParkingReviews of safecruiseparking.com

We just finished our five-day cruise to the Bahamas on Royal Caribbean’s Freedom of the Seas out of Port of Miami (July 25-30, 2026). I did not want to pay the $35-$45/night (and that‘s without taxes, port fees or extra insurance) for the Port parking, with the cost depending on how close to the check-in area you got to park, so I did some research and settled on SafeCruise. Best decision I could have made! Online reservations were very easy to make and all instructions were completely clear from start to finish, with text and email reminders and updates. The total cost for five days and five nights was $102.34, which comes out to ~$20/day, but that includes all taxes and fees AND the $12.99 for extra car insurance to protect against damage or theft since SafeCruise makes it clear that they are not responsible for either while your car is parked In their garage. The parking garage was easy to find and park in; clean with functioning lights and elevators; very well-lit; and safe. Check-in and -out was a breeze. Best of all, the shuttles ran on time, were clean and in great condition, maneuvered well through the port traffic, and were waiting at the pickup area when we got off the cruise ship. We disembarked from the ship toting our luggage ourselves at the earliest possible time (7:30am) so traffic was minimal and therefore getting back to the parking garage on the shuttle took only 15 minutes and we were driving away in our car by 8:20am. Everyone was very nice, very courteous and very efficient, so the whole experience from start to finish was a great one. I HIGHLY recommend SafeCruise Parking!!!

The fee is paid up front IN CASH. After this they stop caring about you. We waited 1.5 hours for a shuttle to come. It never came. They said there was traffic. We eventually had to take a taxi to the parking. Let me tell you traffic was not 2 hours long. In the paperwork it says that it will not refund taxi fees, therefore THIS HAPPENS OFTEN!!!!! Be very aware when booking this company.

The drivers are great. The customer service is terrible. We had a shuttle drive past after waiting at the doc for about 40min. He must have it seen us with the sticker and drove past. Immediately called the station to ask for him to loop around. The woman we spoke to was unhelpful and rude. Called back and we got a gentlemen who said he would help and text the driver. When we called back to confirm 10min later we got the woman again who said “wait tor call a Lyft” and continued to be unhelpful and rude. I asked to speak to a supervisor and she hung up. Called again and got another man also rude. When we told him we had been standing for an hour and just wanted to know what to do and if a driver had been contacted, he said “standing for an hour don’t lie” and hung up. If you are going to be in the service of people, then do your job cordially. It’s a service for a reason.

Safe cruise parking co..has just moved to a new indoor garage. Located at 189 NE 2 me St.Miami, to 33132. It is very close to there previous location.Make your reservation, go to garage, get ticket, keep that ticket safe. Do not lose that ticket. Park on any level. ( very secure garage). Go to east side of garage and receive shuttle information. Great family run business. Remember the shuttle sometimes gets backed up so Uber and Lift can get you to the port if you are in a rush. There price is good and the car is always safe.

Safe Cruise Parking: Very hard to find parking lot, myself and all separate parties state going around neighborhood three times before finding lot. Upon pick off of ship 25-30 persons waiting for over an hour, elderly were suffering in the hot sun. Some patrons could wait no longer and took a cab. Numerous phone calls to dispatch female and when asked for an ETA she would not give one, I asked if they had radios in vehicle, she said no but would be there SOON. Upon final arrival of transport, driver said it was not his fault because 3-4 of their vehicles were just grounded by the DOT for safety violations. All from that lot should be fired will never use park by the ports again as I read previous reviews and they have same complaints and you have failed to use due diligence to fix your problem. BE AWARE DO NOT USE THIS COMPANY, YOU SAFETY IS IN DANGER.