Safeco InsuranceReviews of safeco.com

Have been waiting for 3 hours now for their road side assistance and apparently it can take up to 2 more hours. I have chronic health issues and really need to get home but I'm stranded in the middle of a highway... I have called them repeatedly and kept getting transferred until some lady said she'll "try" to speed things up. Absolutely nothing changed after that. I'm sure that if we didn't pay for our bills on time, they would be MUCH faster to react! Completely unacceptable.

Tried to find out how my coverage went on windshield repairs/replacement. Support did not have the answer and she would not connect me with someone who did, as her boss did not know any more than she did, but still would not get me to a supervisor. I also requested a copy of my policy by email and never got it, to see what the deductible was. Still waiting! They need to pay service reps more to get better quality support for thier clients. If I had seen these reviews before switching to them, I could have avoided this company all together.

I didnot have this insurance at the time they are saying. They tried to collect over 200 dollars and sent my account to a collection agency and put a negative report on my credit. Stay away from this company its not worththe aggivation

This company is the devil. They took over liberty mutual who I was with for 4 years without any complaints or issues. The second they bought them out my coverage shot up by $100 a month, which they took out of my account without my expressed permission, as in I did not sign the new documents so I had no idea this was happening. Apparently them sending the documents is enough and I didn’t need to sign them…? Cool. Getting through to someone who can “help” is an absolute nightmare and guess what? They don’t help. I switched to Geico immediately who offered a policy at the rate I was paying with liberty. If you want to sign with safeco I recommend literally burning your money instead. It’s probably more satisfying.

After being hit head on by their driver (distracted on her cell phone) while I was stopped at a stop sign, with my son in the car, they had the nerve to say that I was 100% liable. Even though the police report clearly indicated what happened, and I had an eye witness, and their driver did not dispute it. They put me through he** going through subrogation. The arbiter of course determined their driver to be 100% liable. They cut me a check for 100% my out of pocket expenses, then put a stop payment on it and re-issued one for 80%. I had to dispute that once again, and only then did they apologize and reissue the 100%. The first claims person I dealt with that told me I was 100% liable, also told me that she was “God’s chosen.” I assume they fired her and got someone else, because someone else was later handling my claim. But she was equally incompetent. Avoid this company like the plague. They are grossly incompetent. And that’s putting it mildly.

Had a Safeco homeowners policy for over 5 years. Always fully paid each year. Safeco is now refusing to renew my policy because I filed 2 claims in the last 5 years. They are canceling me for using them as what they are… an insurance company. I guess it should not be a surprise.

I received two letters from Safeco stating that they had miscalculated my premiums for two accounts and that I would be receiving a refund within 30 days. I contacted Safeco after 33 days and they come up with some cockamamie excuse for not wanting to pay me my refund.

AVOID! They put their bottom line before the safety of their customers. They are forcing me to drive a vehicle that has a 3 inch crack (center of driver side) in the windshield because it doesn't meet their 6 inch criteria.... even though an attempt to fill it failed. Why is that these types of decisions in other industries sends people to jail, but insurance agencies can get away with it? I'm switching ASAP, even if it's more expensive.