Safeco InsuranceReviews of safeco.com

Safeco insurance is a joke. They make changes without your knowledge. I have had a 1k dollar deductible for years. Now that I make a claim for a leaking water heater. My deductible is 2.500 which i had no clue. I have paid over 3.000 out of pocket. If that's the case why do I need insurance if they don't cover anything and change your coverage without your knowledge or permission

I had been with Liberty Mutual for decades....and then they became Safeco. The beginning of the end. Costs went up and customer service went down.

*****************AVOID***************** I just cancelled this insurance for motorcycle after 1 year. I noticed my premium jumped 25% without explanation and thought this was unreasonable for a seldom ridden older motorcycle that is not very expensive. When I went online to evaluate my policy I could not find a way to change the coverage so I had to call. When i called it took several minutes to get through automated voice menu to a person , Then I got transferred to 3 people. The last one was helping me make changes to my policy so I could evaluate new changes with a cheaper premium but then began to complain saying "other callers were waiting" !!!! wth! He then said that most people don't want to try different scenarios to see how the price will change or compare with other rates, most people call just to say what changes to make. ! After that I told him I didn't appreciate that kind of non-help and attitude and cancelled it. Got progressive insurance which was less and allowed me to do everything online. Safeco is a CSR dumpster fire. *****************AVOID*****************

Well let me start off by saying that I really hate that we dealt with this company with many years of paying them we had a water leak for only about 4-6 days we did a claim the had there people to come out to seethe issue and guess what they deny our claim with no hesitation the trying to tell us that’s the leak been happen how can you tell me about what happen and you don’t even stay here and yes we had to go with another company asap …I advise that’s anyone that’s have this insurance company to please remove your self because they ass is a big fat lying ass scammers the whole company is they very rude-disrespectful I hate we even messy with them runnnnnnnnnn people do not use safeco

Safeco canceled my home owners insurance over questions not asked by an employee. When I got a check in the mail saying my policy was canceled and a nightmare. They had no desire to do any rushing to fix of not having mortgage insurance on my home that is financed. I’m switching insurances for both home and auto and would not recommend this company to my worst enemy. I called Saturday and no one could fix the problem they said it would be days before I would know if they would fix the problem. My number was also released to spams when signing up for insurance with them. This business is a nightmare to deal with don’t do it!!!

We had a water leak that caused damage to our floors and subfloor. The repairs are 100% covered by our policy. Should be a four week fix, but due to our Liberty Mutual/Safeco Rep named Brenden Jones is unfamiliar with our policy, unresponsive and has tried to deny our claim at multiple points during this now EIGHT MONTH process. We have had to fight him and his team at every turn and remind them that we are covered. We are good paying, honest customers and they are doing everything in their power to slow it down and not finish the job. We have lost the ability to live there for EIGHT MONTHS. It's completely unacceptable and I am disgusted by the level of service (or really lack there of).

Every time we have a glass claim, we are told we need to download an app and take pictures of a chip in the windshield! Until I do this, I am told I cannot set a scheduled time to get the damage repaired! Of course, now the starburst in the windshield has the potential to turn into a crack that requires the windshield to be replaced. Meanwhile, I don't receive the required "text," and I am told to call 800-561-0198 to have it resent, only to discover they are closed in the afternoon! Safeco's process and communication for getting a simple glass claim and repair completed are appalling and pathetic! It would seem that after using Safeco for over 30 years and paying them over $5400 a year for insurance, they would provide better service. As their service continues to decline, it appears we need to find another insurance company. Obviously, we do not matter to this company, and after getting the runaround from their phone representatives, they have no interest in us as customers.

Had homeowners and auto insurance with Liberty Mutual for 25 years. Liberty Mutual spun off their auto insurance to Safeco. The problems began immediately. I stopped receiving bills and began receiving only past due notices. I spoke to representatives attempting to correct this with no results. I paid the past due notices but they said they didn't receive them even though the bank showed that the payments were cashed. After several months I received notice that they had cancelled my policy. I called and the rude customer service supervisor said that I had signed up for paperless billing which I had not. I switched to another company and will not do business with Liberty Mutual going forward as a result of this bad experience.