Ryan HomesReviews of ryanhomes.com

Shayla Guest, Ryan Homes Sr Sales Representative at Harrington Terrace is the absolute most unethical human, dishonest, evasive human in the real estate industry. No one not even another licensed realtor should have to put up with DISHONESTY, MANIPULATIVE and her UNETHICAL BEHAVIOR. Simply described as Devious and Disingenuous. I would not recommend Shayla Guest nor Ryan Homes to any of my future clients, nor my family and friends.

Ryan homes sucks with tge quality of their homes. If you live in the lehigh valley area willow brook development. Don't buy. Everything is half done. Their project managers lie and put up smoke screens. Definitely not Wirth the price you pay. STAT FAR AWAY. IF YOU LIJE YIUR MONEY.

And they are STILL disrespectful and arrogant towards their homeowners today (2023). They haven't stopped.

At build we mentioned windows being unlevel and they denied it and said they would look and take care of it and didn’t.  The window finally cracked, and we came in with levels to confirm that the windows had been fixed. At walkthrough someone misplaced a ladder and it fell on me causing a laceration on my back. My babies were with me and we could have been killed. Then we move in and we have a huge punch list, which when addressed the issues are made worse due to lack of workmanship. It is a year later and warranty is done, and they have not fixed the items. They have caused tremendous stress and chaos in my home and do not take ownership. The last thing we found is a foundation issue. Our walls are exposed you can see light at the bottom where the floor meets the wall. Water, air, bugs all kinds of things can come through the hole. It’s affecting my electrical bill. They’ve unknowingly recorded us in our home. The last subcontractor slammed our home door because he was upset that he had installed damaged items after the second time it was being replaced and we asked him to remove it. The list is completely overwhelming to say the least. As of 4/8/21 we noticed the shingles on our roof loose. We also have the following issues: Crackling floors upstairs Unstable middle banister upstairs Carpet coming apart Unlevel walls, ceiling, granite, vanity, toilets No padding on the second floor carpet where carpet meets the wall Wrong door brackets and bent brackets Inconsistent paint color Mailbox installed without concrete Showers cracked Kitchen cabinets with water damage Doors sticking Walls exposed to the exterior Unfinished walls Upstairs We’ve reached out S.C. Department of Labor, Licensing and Regulation 110 Centerview Drive, Columbia, S.C. 29210 which is now investigating Ryan Homes. If you have experienced any issues I highly recommend you reach out as well.   Twitter: @SCDLLR Facebook: @SCLLR

We were excited about our new home and the beautiful view from our balcony. We asked if any homes were to be built behind us and were not given a definite answer. They had plans to build another 600 homes behind us! There goes our view! We are disappointed and frustrated! We perhaps would have chosen another location for our dream home had they been straight forward with an answer! The workmanship of these homes are like putting the puzzle pieces together. So far, so good? Each item is charged as an upgrade or addition. Very little is included in the base price of the home. During the building process and after we closed, The Driveway was installed incorrectly and had to be replaced from cement to pavers. Exterior railing was missing. Front exterior decorative circular design were not painted. Refused to replant front landscaping that died. Interior hand rail was not correct material. Ring door bell installation kit missing repair too. No place to hang towels in master bathroom. Laundry room was missing the sink. Laundry room faucet cheap product not the same as the rest of house. Dining room windows not centered on wall. Hot water tank installed incorrectly. Nails, trash, and lots of sharp objects left in backyard at close of escrow and refused to clean up! Then we had our 11 month warranty inspection and the painters that came to finish the repairs left the walls blotchy and with patches all over. We tried to address this issue with the area supervisor and was told there is nothing they can do! Our request to resolve this issue has been dismissed stating it is the owners responsibility to take care of this matter. This will cause us financial loss. William Ryan Homes should be held accountable for the actions of their workers and remedy the situation and issue they have now caused us the homeowner whom they say: ("We have designed our organization with a "Customer First" philosophy. The question, "What would the customer want?" drives our operations.") Well, The customer obviously does not come first!!

When we closed on the property we were told everything was good to go. The house technically was ready; however cable lines were not put in. The cable company informed us of this when they attempted to set up service. They stated the builder had not informed them that construction had started. The Ryan Homes representative stated it was not Ryan homes responsibility and blamed the developer. The fact is we purchased a house that was not complete and were more than just merely inconvenienced. One would think the builder would address cable and internet lines when other utilities were being installed. This is a major issue when one works from home and requires an internet connection. Within one month of moving in we then noticed that the hardwood floor was not glued in multiple spots and multiple powder room tiles were chipped and covered with silicon. The paint is cheap and literally gets removed when trying to wipe away a light scuff. Bathroom cabinet trim pieces were falling off. We brought these issues to the attention of the construction manager and they were addressed. We don’t know if they were entered as warranty claims. They were fixed, but the fact of the matter is someone deliberately covered up chipped bathroom tiles before the closing. The trend I noticed is that the house is done up to make it pretty but done cheaply, any warranty claim is then denied as normal wear and tear. As time went on more spots in the hardwood floors needed to be re-glued, the garbage disposal leaked because it was not assembled properly and more nail pops appeared. The floors were re-glued in multiple places multiple times and there are still spots that pop. The garbage disposal continued to leak and did not get fixed for 2 weeks because customer service is obviously not a priority. The damage cabinet took even longer to be fixed because the warranty team could not order the correct parts. The nail pops were addressed through the one-year nail pop fix that was offered. The ceilings look worse after being “fixed”. Our gas fireplace did not have the logs installed properly and flooded due to a weather guard not being installed on the outside. The repairman stated the part was $15 and should have been installed. During a conversation with the warranty supervisor, he told me that the “warranty is only for one year, and that is when things break.” I’d say that this rather self-explanatory. We also endured a pattern of disrespect by the workers who had worked on the neighboring lots. Workers stole our water from the outside hose bib and left the water running while we were out of town. The workers parked in front of our house and mailbox blocking our driveway and preventing mail from being delivered on multiple occasions. Based on conversations with representatives from Ryan that should not happen. The workers should not be contacting the homeowners for anything. From what I have seen and experienced it appears that Ryan Homes really does not care about customers after the home buying process has been completed. Before closing, it’s all smiles and “great” customer service. After closing, anything goes in order to build and sell more houses, no matter how any of the new homeowners are treated. Within a week of closing Ryan Homes asks that a survey about the process be completed. I think I know why; its because the answers would be completely different from the initial after the house has been made to appear perfect. Ask for a survey a couple years later, I guarantee the answers will be much different. We will never again consider purchasing a home built from Ryan Homes. I will do my best to talk anyone I know out of buying a Ryan Home.