low quality
low quality
By Andrei V.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
363 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
runwayml.com is listed under Video & Sound.
runwayml.com (runwayml.com) has 363 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 335 reviews with 1 star · Clear filters
low quality
By Andrei V.
It is an absolute scam. Do not pay for this.
By Roberto M. L.
this company working as like scammers. they give 650 credits and all the credits goes with during trying to make videos even their ai is not working well .do not use do not buy.
By BERAT C.
RIP-OFF, do not give them your money, even a 5-second video consumes an enormous amount of credits, the worst part, the video is completely useless, how come a single 5-second video can cost 320 credits? I paid monthly standard to test the service first, they gave me 650 credit, 3 videos created some images and that was it.... it does not follow prompts, full of inconsistencies, STAY AWAY!!
By Billy M.
This is the most useless ai app i've ever seen. After paying they keep saying they cant dictate the faces despite the faces showing clearly, when they managed to dictate two faces, it still refused to generate... i wish i can give it a zero star....im so disappointed, we need a better site that lipsyncs multi characters easily without hitch
By RoseKelvinOkojie
The quality of the rendered images is so bad that I can't use them. So what's the point? It then asks to upscale to 4K, but that doesn't make it better at all.
By joey T.
Certain Useless Negative Terrible Service. Work out the acronym. They steal your email and then won't even let you generate a test video before this shady, awful service wants you to pay. I wish them to fail as a business, company, service and in every other possible way for wasting people's time. I hate this practice. What do you even want me to pay for if i don't know for sure your service works? Disgusting.
By Pete
This platform is absolutely terrible. It doesn't follow the prompts but still charges irrespective of the quality of what it produces and it's a massively long winded process to try and claim your money back. Avoid this at all costs!
By Kierock