Monday, November 9, 2026 · Customer reviews of US businesses
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62 reviews
Rue HayaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Rue Haya, we believe modesty fashion is not bound by borders or age. It is universal, personal, and beautifully diverse. Our curated collection of modest desses and abayas celebrates women from all walks of life, offering styles that are sophisticated yet approachable, contemporary yet timeless.Each piece is thoughtfully selected to embody grace, comfort, and individuality—whether you're strolling through cobblestone streets, attending special gatherings, or simply embracing the everyday with quiet confidence. From the very first sketch to the final stitch, every piece goes through a journey of care—crafted by skilled hands, inspected with love, and delivered to You.Rue Haya is more than fashion. It’s your street. Your story. Your style.
Rue Haya (ruehaya.com) has 62 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 15 reviews with 1 star · Clear filters
They committed to alter my dress before shipping, and they didn't. I had to sent them plenty of emails in order to receive my dress on time I ordered on 18th Oct received and received on 30th October, they take more than 24 hours to get back to you.
By Nida K.
I did not receive the order
By Fatuma I.
Response from Rue Haya· Nov 1, 2025
Dear Fatuma - We have done our part in delivering the product to you. Tracking number has been shared as it departed our facility through UPS courier. We just checked and UPS is encountering delays on their end. If you can please check the UPS tracking number sent to you, UPS has notification announcement related to this delivery as they are working on it and it is out of our control. We apologize for this inconveniece and we will follow-up with UPS to ensure immediate resolution on their end! Thank you for shopping with us!
I had to contact them to figure out why I haven’t received my package. They gave me someone else’s tracking number and to my surprise did not ship mine yet. They shipped it day after contacting them. I was waiting for a month!!!!!!
By Afsa
Response from Rue Haya· Nov 1, 2025
Deaf Afsa - Our records indicated that the product has been delivered to you on October 20th. We understand that you made your purchase in September, but as we announced, we experienced processes changes due to new US tariffs that cause major delayed in the entire industry. We truly apologize for the inconvenience, and we hope the three dresses look beautiful on you!
Never received items. They told me courier lost it. Yes the refunded my money but it took two weeks of me sending emails. Its when i told thwm i will involve the bank to looked into it and told me it was lost. My first order was great. But i doubt i will be ordering again.
By Habibatou B.
Response from Rue Haya· Oct 11, 2025
Dear Habibitou, We truly appreciate your feedback. Some crucial details were left out from your review, so we’d like to clarify. Your order was processed and shipped promptly with a valid USPS tracking number, which was shared with you. Unfortunately, the courier reported your package as lost — something completely outside of our control. As soon as we were notified of this issue, we immediately refunded your full payment. We sincerely apologize for the inconvenience caused and truly appreciate your understanding. Thank you for giving us the opportunity to serve you. Jazaki Allah khair.
I still didn’t receive my order yet. Placed my order on sep.19th it oct.7th.
By Khadidiatou M.
Response from Rue Haya· Oct 9, 2025
Hi Khaddiiatou, I’m sorry you haven’t received your order yet—especially after waiting since Sept 19. Our carrier shows that your order was actually delivered on Oct 7, but packages are sometimes scanned early or left with a neighbor/office. Can you please verify? If the parcel isn’t found please let us know at [email protected] and we’ll send a replacement or issue a refund—your choice.
I recently purchased several prayer garments from Rouhaya, and I'm extremely disappointed with the quality. The fabric is cheap and uncomfortable, the stitching is sloppy, and the overall design is poorly executed. These garments are a far cry from the Anna Hariri brand they're trying to imitate. Save your money and shop elsewhere
By pukka D.
Response from Rue Haya· Sep 30, 2025
We are sorry to read this. We’ve searched for an order matching your name but couldn’t find one. We want every customer to love their garments, and we’re happy to help. Please email [email protected] with your order number or confirmation email so we can verify and resolve this—replacement or full refund, your choice. For clarity, we are not affiliated with Annah Hariri. Our pieces are designed, selected and produced by our team and pass a multi-step quality check. If this review relates to a genuine purchase, we’ll make it right quickly. Thank you.
I had to pay DHL for my packages and because I had to pay $38.72 I will never order anything from you again.
By Jamilah M.
Response from Rue Haya· Sep 16, 2025
Hi Jamilah, we’re so sorry for your experience. A sudden U.S. tariff change took effect right when your order shipped, and unfortunately DHL requested you to pay duties. We had reached out to you on September 7th via [email protected] email and offered to fully cover this cost for you via refund or store credit. We’d still love to make this right—please send us the DHL invoice so we can reimburse you immediately. We’ve since updated our shipping process so all U.S. orders now ship with duties prepaid, and this won’t happen again. We truly value you and hope we can regain your trust.
