Regent Seven Seas CruisesReviews of rssc.com

I booked with high hopes of excellent service from this company. My name has a hyphen in and somehow that seems to have been missed out on their documents. I always gave the correct names. Now I have been trying for about six weeks to correctly open an account on their website. I cannot add the booked cruise to the page and so when booking opens for trips and meal reservations I wont be able to do this unless they fix it. Our named ' cruise specialist' was not able to sort this out.Emails go unanswered or tell me yet again there is an error with the Names. I KNOW THIS ALREADY and I want them to sort it out.To conlude this in the end I got the email of a member of senior management in Miami. It took a kind and competent Mike Moore 10 minutes to sort it all out when the UK people could not do it in weeks. Thank you Mike Moore in Miami

Cancelled my cruise (which had been paid in full) and offered me my fare plus 25% if I allowed them to keep my money and credit against another cruise that I had booked for 2022. In effect, they offered me 25% interest to borrow my money. I agreed. Now they have cancelled the 2022 cruise and have refused to repay the original fare plus the 25% interest for borrowing my money. Not trustworthy, so now I have to sue RSCC in the County Court.

In Dec 19, booked a cruise to Miami in Jan 21, paying deposit of £2200, after seeing tv programme about RSSC Splendour, never travelled with them before. Due to Covid-19, we asked if we could change to a European cruise in Apr 21, which Regent agreed to. However, due to a major change in the itinerary we asked to cancel. We received an official cancellation notice showing that no penalty charges were applied and page 2 of this notice quite clearly stated 'a refund is due as cruise cancelled outside of 151/121 days'. But no refund has been paid 2 months later. Contacted Regent who say I am not entitled to refund as my money does not exist now, my change of cruise had a 'Future Cruise Credit' applied! I do not want a voucher, I would like my money back. I was never informed of this change in RSSC's policy, nor was I notified of the major itinerary change. Not good enough service at all Regent, you should do better. Have asked bank to do a Chargeback and/or Sec 75 claim. I will not book again, ship luxurious, service not!

We paid a deposit of $2,352 for a Caribbean cruise, total cost $23,520. This is supposed to be an up market company with an impeccable reputation. The main reason we selected that cruise is that it included Cuba. This was explained to the sales representative Michelle Lucy (Sydney) before we committed. This deposit was paid some 1.5 years ahead of the cruise. A few months after the deposit was paid we were informed by Michelle Lucy that due to the USA imposing sanctions on Cuba our cruise had been altered and no longer included Cuba. We immediately cancelled and are presently seeking an alternative company. Regent Seven Seas Cruise have charged us a cancellation fee!!!!! The cruise was changed by them not us and we should receive the total deposit. This company is despicable. Do not book a cruise with them. I am wondering whether other people have had a similar horrible experience and if so we could join in an action against this company. Please respond by feed back on trust pilot or comment on trip advisor and other social media sites. This company can not get away with this and I will not let it rest until they are exposed.