This customer service is unresponsive…
This customer service is unresponsive and I'm waiting a unacceptable amount of time for a refund. Do not buy direct from them if at all.
By Nikki K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
21 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
roxanneassoulin.com is listed under Jewelry & Watches.
roxanneassoulin.com (roxanneassoulin.com) has 21 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 18 reviews with 1 star · Clear filters
This customer service is unresponsive and I'm waiting a unacceptable amount of time for a refund. Do not buy direct from them if at all.
By Nikki K.
Extremely disappointed. I received a bracelet as a gift from a friend and the elastic started fraying very quickly. I contacted RA (who are incredibly slow at replying) and I was told I would have to send it to New York (I'm in the UK) and I would be charged to have it repaired, even though it was clearly faulty. Would never purchase from them again.
By Michelle F.