RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Round point is holding my insurance check even though their system says my house repairs are 100% complete. I call every week for the last 3 weeks just to be told, don’t call again until the next Friday as we don’t have an update- no one has reviewed your file. I have materials wracking up interest on my credit card and a contractor to pay off.

Roundpoint ARE crooks. We sent a payment on 1/7/25, It never posted, so on 1/16/25 I called in a payment, spoke to customer service and she asked if sent check was cashed. I said not as of yet (1/16/25). She asked if we cancelled and I said "no" because if they receive it, because they are holding the check and then they post, it would cost me a non-payable fee of $20. She asked if I wanted to apply it to next statement and I said "yes" because we would be paying again in a couple of weeks. I also told her that when the checks were sent with tracking, they only took 6 days to get there. Sometimes weather interferes, so I told her I was taking that into consideration this time. I got a confrm # from her for phone payment. That afternoon, my husband shows me that the 1/7/25 check was cashed by our bank that very day. That means that Roundpoint was holding that check. It takes a few days to get back to the bank for posting. Why wasn't the Rep. honest and tell me that the check WAS there but not yet posted? There should be penalties for miss-managing funds. I have already filed claims against this company about their failing to comply with contract. They admitted they changed the terms of the contract. How many times does a company have to have a complaint against them before a class action law suit prevents them from doing business anywhere?

“I would give 0 stars to RoundPoint Mortgage Servicing LLC if I could. This company, connected to Two Harbors Investment Corp and The MSR Holdings LLC, (TH MSR Holdings filed foreclosure, Two Harbors was in connection with Freddie Mac) RoundPoint as the prior and last loan servicer delivery set me up for foreclosure by misusing my escrow funds and excess payments to cover late fees, title costs, and appraisal fees—all while I was in forbearance. They returned my payments, double-charged me for two insurance policies, and outright refused to correct their fraudulent escrow analysis on November 28, 2023. Their deceptive practices are a scam, demanding homeowners provide insurance funds while coercing them into unnecessary, the BBB reviews for example, unfair loan modifications without addressing the underlying errors. They returned payments, intentionally pushed me into default, and filed for foreclosure despite my forbearance status-Active. Avoid them at all costs—this company preys on homeowners with unethical and manipulative practices!”

If I could give less than one star I would. This company is sketchy. They are not forthcoming with information and their website is not easy to navigate.

If you look up the word ‘Crook’ in the dictionary the Roundpoint Mortgage logo will be right next to it. Due to what you’ll read below I have now been forced to enlist both the assistance of the Attorney General’s office and the Bank Commissioner as I will need help sorting through the massive mess this company has caused me. I received my monthly statement and to my surprise saw my monthly mortgage payment had been raised due to taxes and I had incurred a late fee as well, even though my bank payment had gone through without issue. When I called Roundpoint I was told by a less than cheerful or helpful woman named Michelle that they had sent a letter to me in September and by law that’s all they were obligated to do. I explained I never received the letter and asked why I wasn’t contacted via phone or email. Michelle once again stated they sent the one letter by mail, and also they didn’t have a phone number on file so they couldn’t call me. (I later confirmed with the previous mortgage company Roundpoint bought my mortgage from that my phone numbers were in fact included). After quite a bit of attitude from Michelle and her somehow trying to claim this was a personal attack, she reluctantly gave me a generic email address to send a dispute to as she told me there was nothing they could do to help fix the damage they had done to my credit score or fixing my “delinquent account”. In reality, Roundpoint simply could have taken the little over $50 up charge from my escrow to cover the change in my mortgage instead of causing so much damage to my credit and causing such a hassle. I called back to try and speak to a manager to see if we could straighten this out, but instead I was greeted by someone less friendly than Michelle-someone named Tiffany who instead of trying to help became defensive when I politely asked to speak to a manager. The manager had just left for lunch and to my knowledge is still on lunch as I still have not received a call back. I explained to Tiffany it was urgent as I wanted to make sure I didn’t incur any other fees but I don’t know if the message was clear as she hung up on me. I tried to call back 2.5 hours later, requesting another call back and have yet to receive one. This company is AWFUL. They’re crooks trying to bully clients around. They lie through their teeth and when they say “we are here to help, really we are” it couldn’t be the farthest thing from the truth. If you’re looking for the worst customer service, mortgage management and to be ignored, then you’ve come to the right place, otherwise-RUN!

Mortgage was paid off, but autopay still hit. Was promised a refund in 20 days. Still no refund. Customer service line won't connect me to a live person since it says loan is paid in full. Replied they would reach out. But no contact from them yet. Continuing their unethical business practices.

I own 4 different mortgages for my properties, Roundpoint is by far the worst company I've ever had the pleasure of working with. Every time I call in to resolve my issue, I get a different person of attitude with different notes on my account and a different answer. Unorganized and problematic. Heed this warning, avoid this company!

Roundpoint has been completely incompetent in working to provide me with the funds my insurance companies have provide to me for insurance claims. I have been interacting with their team for more than 4 months now to release only 40k in funds to me to pay my contractors for the repair of my home after hurricane. The work is complete. Their customer service in insurance claims is incompetent. I get different answers every time I call. They refuse to allow to speak to a supervisor or someone on the escalation team they told me that someone would be in touch within 24-48hrs. Once the someone has made a decision about a problem related to the claim, no one reaches out to me. Instead, I am expected to call in, only to find out that there is another problem, and no adequate explanation for how to resolve it. I did not choose this company for my mortgage servicing. My loan was bought out. Avoid this company like the plague and if they acquire your loan refinance ASAP and RUN !!!!