Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
371 reviews
RoundPoint Mortgage Servicing LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 171 reviews with 5 stars · Clear filters
Alex, was helpful and knowledgeable. He assisted in straightening out my issue. Alex also gave me some additional information (reminders) to check into, things that didn’t even cross my mind. I felt Alex understands the meaning of customer service which is rare these days.
By Deborah D.
Alex was very helpful and cordial.
By Gabriel O.
Friendly, thorough, informative, efficient, practical, and human.
By Curtis
Alex did exactly what I needed. However, not his fault, but it is impossible to get to a “person” to ask a question or get help. That needs to change.
By Rosemary W.
Excellent service. No wait time, knowledgeable agent, pleasant demeanor. Summarized the payoff process and set it in motion. Exactly what I wanted when I called RoundPoint.
By Mark Y.
Alex provided me an excellent customer service experience! It was my first time contacting the company and he was friendly and helpful!
By Marian
Once I got to a human being through the automated phone system, Alex was most helpful, answered all my questions promptly and professionally... thanks Alex and Roundpoint!
By Dave T.
Alex was great, found the recent request and provided me a copy of that as well to help expedite the process for no additional fee. Nice guy and super helpful!
By Derek C.
