Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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371 reviews
RoundPoint Mortgage Servicing LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 171 reviews with 5 stars · Clear filters
Our loan just got transferred to RoundPoint. My initial thoughts were “oh no! Not another service who may or may not screw my account up!” Imagine my pure delight when I created an account on line - SO easy - and spoke to a customer service rep named Jane. Jane went over and above to answer all of my questions and did so in a professional and courteous manner. She is an excellent representative for your company!
By Laurie L.
The servicing of my mortgage was recently purchased by Roundpoint, and I have to say that thus far, they have been great. The representative that called me back today about a bi-weekly option that accelerates the amortization was professional, clear and very willing to assist to help get it set up. I could not have asked for better service .
By JB
Understand the problem and gives you feedback to what to do in order to illuminate further charges.
By Abdel O.
Fantastic costumer service
By Artur M.
The representative I spoke with was exceptionally informative and helpful. She went above and beyond to make sure that I knew all the details of my new mortgage agreement and confirmed in real time that I was setting up my account correctly. Please contact whomever can give her a pay raise and see that it is granted!
By Katherine C.
Alex's was super helpful. Very thankful that the whole transition went so smoothly.
By Tamara E.
She was very professional, and she helped me with everything I needed
By Melody H.
Both Tasha and Chris were very nice to me. I had to call and request another extension so I don’t lose my home and everything that I have after my husband passed, me losing my job due to the pandemic with the rates going up, losing my husband’s income, losing my unemployment benefits, my metal building catching on fire and had to rebuild and trying to sell my house. I desperately need this extension to give me more time to sell my house so I can pay my loan off.Please 🙏🙏
By Candace F.
