Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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371 reviews
RoundPoint Mortgage Servicing LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 171 reviews with 5 stars · Clear filters
The representative was very informative and personal. Love to speak with Alex again.
By Banker
Response from RoundPoint Mortgage Servicing LLC· Mar 14, 2023
Thank you for sharing this information with us. We will share your feedback with our teammate and recognize them for the excellent customer service they provided. Thanks again!
I was extraordinarily impressed with the customer service I received. RoundPoint called me back as promised, and took care of an issue I had with remitting escrow payment to a new insurance company. I wish I could recall the name of the young lady who helped me, but she knows who she is...I was truly grateful for her service, as I am a somewhat elderly man that needs the strength and service of the younger generation. How grateful I am to RoundPoint for assisting me! John E. Hill, MSFS, CTS, CES Master of Science Financial Services Certified Tax Specialist Certified Estate & Trust Specialist Houston Business Advisors, L.P.
By John E. Hill, MSFS, CTS, C.
Response from RoundPoint Mortgage Servicing LLC· Mar 14, 2023
We love to get feedback like this! We're so glad your experience with RoundPoint was so great. RoundPoint is committed to great customer service, and we appreciate you taking the time share this feedback with us!
Easy to talk to.
By Sandra V.
The young lady helping me was so helpful very polite
By Deborah G.
The rep was super nice and helpful. She was able to find information that others didn't bother to look for.
By bonnie C.
Crystal was so helpful!!!
By Marc S.
The representative knew exactly what I needed to do.
By Michael B.
Andy was just great! She helped me figure out that our loan paperwork was going to the property address which is not our address so we didn't know about the loan being sold to you. She helped me set up the account and find the tax info I needed.
By Denise
