Wonderful service!
Wonderful service!! Very knowledgeable person and understanding of my questions!! Gave me a lot of time and did not feel like she was going to hang up any minute!!
By Lillian
Monday, November 9, 2026 · Customer reviews of US businesses

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371 reviews
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RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
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Wonderful service!! Very knowledgeable person and understanding of my questions!! Gave me a lot of time and did not feel like she was going to hang up any minute!!
By Lillian
The customer service agent was helpful and patient and she answered all my questions.
By Bethany
Alex was excellent in explaining my escrow shortage. Thanks
By V J.
Alex was very knowledgeable and helpful
By Sean
She was very helpful at looking into my account and explaining what I was missing
By Nick O.
Jane was extremely helpful after a negative experience with another person. I also had two 'disconnects' afterwards so I was very unhappy at the time Jane answered my inquiry. Since our loan was sold to Roundpoint last November I have had several frustrating experiences! I now understand the complicated escrow for our taxes. Thank you for hiring people like Jane!
By Janet
It was great, I spoke to Alex very patient in explaining the biweekly payments process and made me understand he was on the phone with me until I understood the process I really enjoyed his professionalism Thank you Alex
By Luis O.
My husband had an excellent experience. His conversation was productive and we got all of our questions answered.
By Alexandria P.