RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

A horrible company and terrible customer service. You can not get a person on the phone. I assume with all the complaints they have that is why no one will answer the phone. Worst company ever.

Can not talk with a representative! I have tried several and sent emails and have not received any replies from them at all After two weeks of calling!!!!What kind of company does not have a way of communicating by phone!!!!!! I’ll be looking for a new mortgage company. Poor, very poor customer service!!!!!!!!

There is no live support for Roundpoint, You leave a number and they never call back. The reversed my payment and never let me know , fortunately I looked on the website at my autopay and it was cryptic. They are the worst mortgage servicer ever. they are like a collector who'll beat you up and screw you just to get the vig. No quicken support either. Seems like a boiler room operation. I'll refinance to just stop using them . AWFUL!

I have had nothing but problems with Roundpoint since my mortgage was transferred to them 7 months ago. They couldn't get my insurance paid, and when they finally did they only made the initial installment. Then they didn't pay the following installments resulting in late fees and near cancellation of my policy. They paid the wrong tax amount, and when I called I had to walk their rep through how to get to my tax bill on the county website. I feel like I have to babysit sit them at every turn.

My loan was transferred over to RoundPoint about 5 months ago. I needed payment verification from the last 5 months sent to me. Their website does not have this functionality. I called in and requested for this to be emailed to me. They said 1-2 days for a simple email receipt. I waited thinking I would receive the email in 15 minutes as my previous servicer was able to provide me prompt and great service but RoundPoint said 1-2 days for an email to be sent. Unbelievable. This is 2023 you can take my mortgage payments but you can't provide customer service when I need you RoundPoint... pathetic, disgusted and very upset with RoundPoint you cannot provide a simple service in an efficient manner.

This company has no customer service to speak of, we have tried calling and utilizing the call back feature and calling and waiting on hold for over 5 hours and never gotten through to a live person. They fact that they want you to email them at "socialmedia@roundpoint" is a total joke and tells you that they probably have a 15 year old reviewing anything if at all. They also will try to force auto pay down your throat and change the due date for your mortgage to two weeks sooner than it has been for all the other servicing companies. It is absolutely worth refinancing for a higher payment to get away from this company.

My loan was recently moved to RoundPoint and I can't get ahold of anyone there. I found an email to email them at and it's been over a week since I sent it...still no response. Their horrible phone system doesn't get you to a real person. When you click on the option to hold, it hangs up on you. This experience is horrible. I had no issues with my prior mortgage holder as I could always reach a real person.

I am deeply dissatisfied with the level of customer service and correspondence I have received from RoundPoint Mortgage Servicing while addressing a credit dispute. Over the past month, my attempts to resolve the issue have been met with a lack of communication, incorrect and inconsistent information, and an erratic escalation process. The inadequately trained customer service agents and supervisors have only added to the challenges. It is concerning that a company of this magnitude is allowed to handle such critical services for customers nationwide. The absence of timely and effective communication from RoundPoint Mortgage, coupled with their poor and inadequate practices, has had a significant impact on both me and my family. It is disconcerting to witness such shortcomings from a company responsible for servicing mortgages, a crucial aspect of everyone's life. The lack of responsiveness and questionable practices raise serious concerns about the reliability and integrity of RoundPoint Mortgage in handling such vital financial matters.