Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Hired these guys for the first time to hydro a drain. Signed up for a 9am appointment, first of the day. I received five phone calls stating they were running late, but cannot attest to their service since they never actually showed up. They must be really busy if they can't even make their first appointment, I would advise looking for a less busy or better staffed company.

$6000 estimate for 14ft of pex tied into I gate valve. Possibly the most outrageous quote in Kitsap County.

Did a shit job install new tub and surrounded. A monkey could done it better. They over changed for half ass work. If could I give a zero

I don’t have money for services I was tricked into getting. I will Never use R3 again and I'm letting the world know. A supervisor, Anthony Segura, came to my house while was having a leak from my garbage disposal repaired and one pipe replaced under. That costs me almost $900. He told me that my insurance was going to cover the water mitigation and talked me into having that horrible dehumidifier machine placed in my house for a week. I asked repeatedly to have that machine removed after the 2rd day because it was freaking my dogs. Anthony and the technician refused saying it would affect the insurance claim (cost over $1,600). I was lied to! I was told that if my insurance did not approve my claim, he would gather the equipment and there would be no charge. “Don’t worry” he said and to trust him. My insurance DENIED the claim and I am stuck with a big bill. Advice; Do Not Allow Them To Start Work on your home until it is approved by your insurance company.

Beware of their websites reviews, it wouldn't surprise me if there fraudulent like there pricing before the work is done. Yes they arrived on time, but as far as up front pricing goes, they are great at fraudulent pricing. The gentlemen had told me $62.80, to put a universal toilet replacement kit ($30.00) part. To find out after he installed it, he billed me for $620.80. The install took less then 15 min. and I had taken it up with his manager regarding the false pricing and the over charged amount. The manager went on to say he didn't know why the individual said 62.80, but the 620.80 was a fair price in the commercial industry and he then went on to insult the small business "Mom & Pops" might give you the 62.80 pricing. If you enjoy good initial phone consultation and then enjoy a fraudulent overpriced bill, their the company for you.

Stay away from this company. This is the worst company I have ever worked with. We had just moved into a newly built home and hired Roto rooter to install a simple countertop water dispenser that was supposed to be hooked up behind the fridge. The plumber negligently removed a piece that was closing off the water pipe (as he openly stated out loud “I’ve never seen this tab before”), proceeded to pull the tab out, causing the water to burst and flood our kitchen and dining room. He didn’t even attempt to turn off the water beforehand or check where the water shut off was before proceeding. They claimed that it was non-negligent because it wasn’t intentional. Such a disgusting move by this company. They brought in flood specialists as “courtesy” (even though it was 100% their fault) but then proceeded to rip out the baseboards to let the drywall dry up. Then they had the audacity to say that it was our responsibility and out of our pockets to reinstall the baseboard. This is a completely fraudulent company. Another example of large companies not wanting to take accountability of something that is completely their fault. I would 100% NOT recommend this company to anyone I know, and to everyone else I do not know.

I am extremely disappointed with the pricing for my recent garbage disposal replacement. I was charged $950 for a job that took the technician only 50 minutes to complete. While the technician was professional, the labor rate works out to be astronomical. I feel completely overcharged for a standard, less-than-one-hour repair. I would recommend getting a firm quote elsewhere before booking. Update: Sent this email: Hello, I am writing to formally dispute the charges on my account for a service performed today, January 11, 2026, by your Indianapolis/Westfield branch. The service involved the replacement of a garbage disposal. The technician was professional, but I am extremely concerned by the total bill of $1,000.00 for a job that took approximately 50 minutes to complete. Even with the cost of a high-end disposal unit, this total appears to be significantly outside the standard market rate for the Indianapolis area. According to current 2026 industry data, a standard garbage disposal replacement—including both the unit and professional labor—typically ranges between $300 and $550. A $1,000 charge for less than an hour of labor suggests a labor rate or markup that is difficult to justify. I am requesting a formal, itemized breakdown of this $1,000 charge, specifically clarifying: The specific model and retail value of the disposal unit that was installed. The exact labor fee or "flat rate" code applied to this 50-minute repair. An explanation of how this total aligns with Roto-Rooter’s regional pricing for routine appliance swaps. I would appreciate a response regarding these charges and a review of this invoice to ensure it reflects a fair and reasonable price for the time and materials provided. Manager Response: A manager contacted me via phone the next day. The manager was dismissive, stating I should have "done my research" beforehand. This ignores the fact that I didn't know the unit required a full replacement until the technician diagnosed it on-site. I was essentially penalized for trusting their professional assessment in the moment. The manager refused to provide specific numbers for parts or labor, offered zero transparency, and made no effort to resolve the dispute.

STAY AWAY FROM THIS COMPANY. Had issues with our sewer line backing up for a while and had them put a few times to snake and clear the line. Was told multiple times it needed to be replaced because jetting wasn’t an option. Fast forward to the most recent time we had them out to snake and this guy tells me it needs to be jetted actually. I tell him what I was told before and he assures me that I can in fact be jetted. I said I want to hold off so I make sure I have the extra $700 the jetting will cost. He comes back out a week later WHILE IM AT WORK and does it anyway. I am just sent an invoice. I did not approve of that work at all and then had a horrible experience trying to speak with anyone regarding the issue, none of them communicating to each other, and them threatening collections of I didn’t pay.