RotikacReviews of rotikac.com

Response from Rotikac· Nov 13, 2024

Hello there, We are sorry for the confusion. Shipping may be delayed during the peak season, and we sincerely ask for your understanding. Please contact us with the order number by email, and we will check the detailed track and investigate the situation for you. If the item is lost or not delivered for a long time due to the carrier's reasons, we can reissue or refund according to the actual situation. Please believe that we are always here to help you.

Response from Rotikac· Nov 8, 2024

Hello Dan, We sincerely apologize for being unable to give you a perfect shopping experience. We truly willing to listen to your suggestions and hope to continuously optimize our products and services. Please contact us at [email protected] again with a screenshot of truspilot, and we will review it and give priority to it. Please be assured that we do not wish to disappoint you. Solutions will be proposed to comfort you. Once again, thank you very much for your honest feedback, which motivates us to keep improving.

Response from Rotikac· Nov 13, 2024

Hello there, We deeply regret that you are not completely satisfied with our products and service. The necklace is made of metal with double-sided printing, which is stated on the product page. We recommend that you read it carefully. Please believe that we will never refuse returns and refunds. Friendly customer service staff will provide you with a variety of solutions for you to choose from and respect your choice. If you insist on a refund, we will also provide guidance and assistance to the end. Thank you for your understanding.

Response from Rotikac· Nov 13, 2024

Hello there, We deeply regret that you are not completely satisfied with our products. The necklace is made of metal with double-sided printing, which is stated on the product page. We recommend that you read it carefully. If you have any questions, please feel free to contact us. If you want a better solution, please contact us with details. Our friendly customer service staff will respect all your choices and help you to the end. We promise to continue to optimize our products to satisfy more people. Thanks for the feedback. Have a nice life!

Response from Rotikac· Aug 6, 2024

Hello there, Thank you for taking the time to leave us a review. We would like to clarify that the "paint" is for marking and and will come off as soon as you wipe it. In addition, the numbers are written on a protective film, which can be removed and must be removed before applying the letters. Please send photos to our email address [email protected] and we will instruct you remove the film. If the number cannot be erased, we are willing to reissue it. Thank you for your cooperation and understanding.

Response from Rotikac· Jul 8, 2024

Hello, We're sorry to hear that you're not satisfied with the quality of the product you received. In order to provide customers with a satisfactory shopping experience, we are committed to continuously optimizing product quality. Please rest assured that we will continue to cooperate with manufacturers to improve production processes in order to create products that will satisfy you. At the same time, we would like to communicate with you in detail, listen to your dissatisfaction and suggestions about the product and propose appropriate solutions. Your sincere feedback is the greatest motivation for our progress. We are eager to hear from you. If possible, please contact us by email: [email protected]. Once again, we sincerely apologize for not being able to provide you with a perfect shopping experience. wish you a happy life!