Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
51 reviews
Room & BoardSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Room & Board is a 100% employee-owned retailer of modern furniture and home decor. We offer items for every room and for outdoor spaces. More than 90% of Room & Board’s products are made in the U.S. using top-quality domestic materials and imported materials. Enjoy worry-free shopping with guaranteed pricing, no cancellation fees and free 90-day returns. Founded and based in Minneapolis, Minnesota, we have 21 stores across the United States and we offer flat-rate, full-service furniture delivery nationally. Our steadfast focus on quality, value and service since 1980 has built our reputation as one of the most respected furniture retailers in the country. Room & Board is proud to be a Certified B Corporation™, solidifying our long-standing commitments to sustainability and the community.
Room & Board (roomandboard.com) has 51 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 18 reviews with 5 stars · Clear filters
Bought living room and bedroom furniture from them five years ago and couldn't be happier. Everything I received is in excellent condition, their customer service is second to none, and they stand by their products. They've come, free of charge, to service my furniture years after ordering them. Will definitely buy more from them in the future!
By JK
My husband and I live in Chicago and have ordered from Room and Board for 23 years. Every piece of furniture is exceptionally well made. The sales people are always helpful and knowledgeable. We ordered a sleeper sofa with the help of Mathew in the Chicago store and he was fantastic.When they say the furniture will be ready in 4 weeks, the furniture has always been completed and ready to ship right on time. The delivery has always been professionally done....we have never had even a small scrape on a wall. It is such a pleasure doing business with this company.
By Kathy M.
