RolifeReviews of rolifeonline.com

I ordered a week ago and I have not received the item, they didn’t even send me a tracking number and have not replied to any of my emails. I wanted my package before Christmas and I’m dissappointed that they have not reassured me about my item. If it doesn’t arrive, I will dispute the charge with my bank because THIS IS TERRIBLE! Customer service is NOWHERE to be found.

UPDATE: Details of purchase were emailed to support as requested below several weeks ago but did not receive any response. You are more likely to get more customers by just retraining your staff to not behave poorly with customers instead of paying celebrities to take photos and endorse the store. --------- They launched an official store in Bangkok in siam discovery and surrounding friendlier retailers said they were no longer allowed to stock the product and I had to go to the official store. Their rolife store staff are rude, unhelpful, and behave inappropriately. I purchased 6 figures worth nearly 5,000b(see photo), did not get much help from staff. Bought a bookshelf puzzle for myself, asked if they have any smaller led type puzzles for kids. Staff said no. I browsed the store for a while and found a whole section of small 600b led puzzles... I saw a cool 3600 bhat pinball machine puzzle as well, was interested in buying it and asked male staff if the weight is written anywhere on the box since I have to take it in my luggage. Staff just put his hands in the air and said "who knows...". I don't mind if he said 'I don't know' or 'no'...but the rudeness was unnecessary. I spent 30 minutes finding puzzles alone while the male staff was flirting and joking with the female staff most of the time (you can check your security cameras). The male staff just runs out to say hello to new customers for a few seconds and then runs back to flirting with the female staff, tickling her...etc. Multiple people walked in and walked out without buying anything as a result. Finally I bought 6 puzzles and the male and female staff were just looking at my basket and each other and making jokes and laughing right in front of me about it. Female staff tapped my credit card on the machine and it didn't work, she angrily said "again!". I told her to insert the card instead and it worked, and then she went back to making jokes with male staff. They handed me my receipt looked at eachother and started giggling.... didn't say thank you or anything. I asked a total of only 3 questions while in the store and they could communicate clearly in english. I am also usually very polite when I speak with staff, so I don't know what the reason for this behaviour was. I had multiple figures in my basket while browsing so I was clearly buying things, in other stores sales people usually go out of their way to be polite and upsell more products, not be rude and condescending. I was going to bring my friends to this store but changed my mind after this experience. In my multiple years of visiting bkk this was probably the strangest experience in a store after spending this much money and I have never written a negative review this bad. Check your security cameras and see how your staff behave. I am only taking the time to write this review because the product is decent and looks like it was designed with care...it doesn't deserve to have people like this represent or sell them...especially in an 'official' rolife store.

These people are the absolute WORST model people I have EVER used!!!!!!!!! I bought a model of theirs from 3 shires garden centre and started to build it and the damn roof snapped!! I mean, would you at least try to make it sturdy?! But no, they just make the wood to thin, and sell it for loads! Really, Really disapointed!

Bought 1st of November, item never sent! Contacted them by email, nothing! Very unhappy 🙁

I ordered a Restaurant miniture, was sent a totally different item that I already had, contacted them to see about getting the correct item, lots of messages back and forth, them saying, I recieved the one I ordered, I would not have ordered an item that I already had. Basically they want me to return it to China, even though the return address is a UK address. This will cost me more than the item. Customer service is appalling.

When I was on vacation this summer I stumbled on the book nook Magic House (TGB03) and I was so excited. I had seen these online and loved them so I splurged and bought it for myself. On August 23rd I reached out to the service email because after hours and hours of putting it together, happily, the lights didn't work. I tried and tried, watched video wall throughs and whatever troubleshooting directions I could find. I finally just emailed hoping that it would be a quick fix cause I missed something obvious. It's been nearly 2 months of getting the run around. First I was told they would ship out replacement parts - amazing. Then weeks went by with no update, so I reached out again and the answer was Sorry, we don't have stock of that but we'll send it as soon as possible. So okay, a few more weeks went by, still no update. So I reached out again, now I'm being given more troubleshooting steps, this time to take apart the battery pack entirely and connect the wires with my bare hands and batteries. Still didn't work, and in the process of doing this, a piece of the wood covering the battery pack was broken so now it can't be held in properly cause the tab is gone. So my next email is me just begging for a different resolution because it's been 2 months and this whole thing has left a sour taste in my mouth, wasted money. This morning I wake up to an email, after I asked to speak to a supervisor, someone else, and thus next email is asking me again for my address to ship me the electronic part, which you've told me for 2 months you're out of and have no stock! You also already have my address so what is happening? I'm so disappointed. I don't have money to just toss around for things like this but I was so enamoured with this book nook and now I'm regretting it because no one is helping me or giving me any useful information. I can not recommend these products, you could just be throwing away your money and there's no one on the other side of the help emails to actually help you.

I didn't get my purchase.

I received several different Book Nooks for Christmas. The Rolife TGB02 was by far the worst quality. - LEDs for lighting defective - Instructions in Chinese only - The material was very thin and kept breaking or breaking off at the connectors - most of it had to be glued - A front panel as dust protection was completely missing - the roof only consisted of thin foil - The lighting had to be soldered, no connectors All in all cheap junk