Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
28 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ROKA is a performance multisport brand that makes the finest technical eyewear, apparel and equipment.
ROKA (roka.com) has 28 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 20 reviews with 1 star · Clear filters
Missing items for Order #ROKA-24921033. I'm missing for 700 usd + worth of items, that's amateur work for a brand like that. I advise that you go with other brands for your gear. I will remove this rating if your team ship another package in the next 48H. Unnaceptable.
By Swan K.
Have yet to receive my sunglasses, it's been two weeks since I ordered. It did take a week to produce and ship...which was stated when I placed the order. They use some crazy shipping method that involves the USPS and DHL. It's been six days so far, since they shipped!
By Mike G.
Bought a Matador’s sunglasses in white in 2021. Less than a year later the frame got visibly yellow, contacted support, they negated the warranty because I bought them in a official physical retailer, told me to get it warrantied with the retailer, the retailer didn’t sell Roka anymore so obviously they didn’t have replacements, got stuck in limbo because the Roka customer service washed their hands. So stay away from Roka, because the quality of their products is super bad.
By Jorge W.
Was hoping based on youtube and Instagram reviews that sunglasses would be good. So disappointed in the quality. Reminds me of the $10 Gas station sunglasses. Very similar quality. The lenses are so thin, they feel like cheap plastic. Frames are also cheap plastic. I do like the nose grips that are able to be switched out, but that is the only good thing. For the price Raybans are the way to go.
By DL
