ROKAReviews of roka.com

This company will fail! My $300 glasses broke within 2 months. One of the lenses was never put on right, it was always creaking, and it's finally fallen without an ability to put it back without forcing it and possibly breaking it. I've tried to contact customer service about it several times and NOTHING! Service is non-existent! not to mention just waiting to receive the product was incredibly long. I swear that they are going bankrupt soon. They seem to have spent all their profits on stupid sponsorships than in customer service and quality.

Atrocious service. They claim that your order takes up to 10 days to build and it is WAY more than that. Took over 3 weeks to even ship, but they'll happily take your money. And it's pretty damn expensive too. Even if I end up liking the glasses, I will probably never order from here again.

Abysmal Service. Do not waste your time looking for glasses with this 'could care less' company attitude with clunky and gross-looking glasses.

Horrible customer service. They cannot be bothered to do thier jobs and are incredibly unprofessional. Do not waste your money and save yourself a headache. Stay away!

Ordered wet suit over a week ago tracking number never worked .. wetsuit still not here. Told me it would arrive yesterday. Customer services just fobbing me off. Still no wet suit.

Ordered a wetsuit, next day delivery on confirmation. That was days ago and have heard nothing since confirmation of my order. Have sent 5 emails and not one has been answered. Don't know when or where my wetsuit is coming from. They happily take my order and £300 but don't have the decency to be honest about the shipping. I wouldn't mind if I knew but how do I find out anything if no-one answers emails!?

Abstract: DON'T buy glasses here! ROKA is the worst company since they don't have quality control (QC) or quality assessment (QA). Their customer support (CS) cannot read your requests, and will potentially blame you, the customer, for too many warranty requests. 0 star if it's possible! It seems like I am not the only person who had issues with this sportswear company. I owned Hunter and Rory as well as the other two sunglasses frames, so I have the right to make a brief review here. You can buy better glasses from other brands, and please stay away from ROKA. Let's begin with some good comments: all these glasses do look like glasses; they work as they are supposed to. Bad comments? Keep reading: 2 years warranty is a joke! ROKA is the only company I have seen making the poorest quality products. Both glass frames (transparent frame) cracked by themselves. Can you imagine that? The worst part about owning a transparent frame is that you can observe cracks in the frame easily. Many warranty cases were cracked frames. CS stated that they were sure the new frame would not crack again. Guess what? These CSs don't even know what kind of products they are selling. Every transparent frame I got back from ROKA cracked differently, and it is a matter of time. As my title states, ROKA is a big F in the market. Seriously, how can you guys make such fragile products and still stay in the sports business? I and my wife wear glasses normally; the frames can crack by themselves without any effort. What's funny about this company is one of their CSs emailed me and claimed no more warranty grant to me in the future. DO I give a sxxx to your warranty? No! I wouldn't even want to come back for a warranty if you guys can make a steady and solid product. Moreover, these CSs cannot read your request. I've encountered sooooo many of them that failed to read my address; for instance, I told them to send to "a," but they still send to "b." What's is funny about this part is because they ask you for address, the address where they can send you the product. I guess ROKA's HR only test their potential employees if they have heartbeats without testing their reading skills. Such an F if you want to stay in the CS (not computer science! it is only the customer support :() field. Skip discussion, let's roll to the conclusion part... In short, I will switch to another brand after this frame cracks. I wish I could publish a paper just stating the facts that ROKA makes such terrible products; clearly, I wasted so much time here writing you this review. DON'T buy stuff here! I don't need your compensation and warranty! Notes to CS: open your eyes and read stuff word by word, hopefully, y'all don't make more customers upset and disappointed. Thanks for Trustpilot that doesn't set word limits!

Stay away from this company. Tiny strap clip failed on my goggles, just after 2 year warranty is up. Was told "we do not do replacement parts of any kind on swim goggles". Wow. Every other goggles company... Tyr, Speedo, Barracuda etc. sell you repl parts. Not these guys. Total throw-away in a landfill. Way to go Roka. Besides this, the lens coating failed quickly. Stick to Speedo or Tyr... or just about anyone else.