RockportReviews of rockport.com

I like so many others have loved my Rockport, but after the company went bust I thought that I will nerver wear my favorite shoes. And then - there they were. On line. So I bought a new pair of Rockport. It tok a long time and many angry emails before I got... a pair of sunglasses from China! They had already taken my money for my shoes and my bank couldn´t reach the Chinese sender. Be careful out there as they said in Hill Street blues.

The shoes I purchased from Rockport online were terribly uncomfortable so I returned them. The ad said "free shipping". Typically online stores provide free returns. Not Rockport, they force you into a "Happy Return" (6.95 fee) and not only that charged me for the "free shipping and tax" and a restocking fee! What a ripoff. How do they keep customers?

I have been a loyal customer of the Rockport brand for 15 years. I have purchased 20 + pairs of shoes during this time. I have never complained until today. Recently purchased the Rockport Eureka mens shoe. I only wore the shoes twice when the sole separated from the main part of the shoe. When calling customer service said they would not warranty shoes because the shoes were purchased from Amazon and not directly from Rockport. Amazon says contact Rockport and Rockport says contact Amazon. The old blame game. Rockport definitely lost me as a customer for good.

Rockport sent me shoes that were 2 sizes bigger than what was on the tag. The return process is terrible plus they will not refund the shipping costs even though this is their mistake. DO NOT ORDER ANYTHING FROM THIS COMPANY. The only reason I gave this 1 star is because I cannot give it negative stars.

Placed an order for shoes on May 29, 2024 and 2 weeks later, Rockport has not shipped the shoes. I have contacted customer service and they say it will ship soon, they are experiencing delays. But not actually saying when the order will ship. There is no mention of long delays in shipping on their website. If I knew it would take this long I would have ordered somewhere else. My husband needs these shoes for an event and I don’t know if we’ll receive them, when we’ll receive or if they will fit. I would hate to have to deal with them for a return! I should have read the reviews before ordering. There are tons of negative reviews about Rockport. I thought they were a reputable company, I was wrong. Don’t order from Rockport! This is just an unacceptable way to run a business.

Ordered shoes, and received a "your order has shipped"message a day or so later. Checked with ups and there is no record of shipment ("shipping label printed"). Waited, then called a week later -- still had not shipped -- as was told I couldn't canel the order for 12 days. Now 22 days later I called, and finally got to cancel an order because customer service rep could not explain when order would ship. Undependable, and fradulent emails that say they are doing things they are not.

Poor customer service. Paid $22.95 for expedited shipping. Shoes were shipped UPS GROUND. I had the option for UPS ground when placing order for under $10. Wanted shoes expedited so I paid $22.95. Shoes were shipped the cheap ground service after I paid $22.95 for expedited. Rockport refused to make it right. I paid expedited they shipped cheap ground service. Bad business and I feel fraudulent transaction. DO NOT USE ROCKPORT.COM

Terrible customer service. Go anywhere else for your shoes! Treats customers like garbage.