RockportReviews of rockport.com

You have a better chance talking with a live person with the DMV or unemployment. Awful experience and a very slow refund process.

Just an awful experience. I mailed the shoes back about 2 months ago and I still haven’t receive my refund.

I recently purchased a pair of shoes which were Rockport, a premium shoe which attracted a premium price. They were ok for the first couple of months, then they broke underneath the ball of my foot. Have been trying to get in touch with Rockport 3 times via the contact us page and have had no success. If you want a good pair of shoes I would look elsewhere. Regards Glenn

Very sad, because I love their shoes, but ordering from them online is a really horrible experience and I won't do it again. They accidentally left the Suite number off my order (they confirmed that yes, I had properly given them my entire address) and UPS returned the package as undeliverable. They would NOT send the package back to me, but instead said I needed to place the order again, even though they have not refunded my original order yet. I am still waiting to see when they refund me the order. Also, the items are out of stock, but they still say they are unable to return my package with the complete address this time, that I just have to pay them all over again (before I get my refund) and order something different since they are out of stock of what I wanted.

Terrible I bought a pair of shoes and did not wear them for some time... The sub-brand is called 'Walkability'. First time I wore them both of my heels were cut to shreds after a circa 1 km walk. I sent photographic evidence to Rockport and have the shoes including bloodstains... On inspection of the shoes the inside next to my heels felt a little hard like sandpaper. I have sent numerous emails and updates... I have received automated responses and promises someone will get in touch. Nobody has and it seems nobody will. This is the worst customer service I have ever received from a named brand. Disgusted doesn't explain this enough. My heels are scarred for a long time to come and I am still very annoyed... It has been over 4 months and 10 emails since the event. This is a case of a large corporation that does not care... Ignore people and they just go away... 'Walkability'!? More like 'Disability'! Rockport... AVOID, AVOID, AVOID!

Poor Customer Service Just a few minutes after I purchased an item from their website, I emailed customer service to replace the size. They replied a day after saying they can not retract the order. I explicitly mentioned that the item was sent to a PO Box so there was no way to send it back. I will never buy from this site again. To top it up, they asked me for a review but did not publish it since it did not meet their guidelines. What's the point?! Do not trust this site.